Dynamics 365 (D365) Application Support Analyst

Who Are We

Hansen (ASX: HSN) is a global provider of software and services to the energy water and communications industries. With our award-winning software suite we help more than 600 customers in over 80 countries to create and deliver new products and services engage with customers and control and manage critical revenue management and customer support processes.

Traditionally Hansen has been known for our billing and customer care solutions for utilities and energy companies; and for our BSS/OSS solutions for the communications industry. Yet today our solutions are far broader than this from enabling the strategic trading of energy resources to gaining real insights from the data tsunami that smart meters enable and the ability to quickly sell products through our Catalog-driven solutions. Put simply our solutions are essential ingredients in our customers commercial business model providing them the ability to create and deliver these essential services charge for them and establish and maintain lasting relationships with their end customers.

Why This Role Matters

Support and Solve. Enhance and Sustain. Enable and Succeed.

At Hansen we enable and empower our customers to deliver essential services through our innovative software solutions. Based out of our Vietnam office as D365 Application Support Analyst your work is vital to the stability efficiency and evolution of our business systems.

By ensuring users can rely on D365 for critical finance and operations processes you directly support smooth daily operations and strategic decision-making across the organization. Your expertise in resolving issues improving system performance and enabling new features helps teams work more efficiently. Youre not just supporting a systemyoure empowering the business to grow adapt and succeed through technology.

What Youll Do

• Provide Level 1 & 2 support for Dynamics 365 F&O and Power Platform applications resolving user issues and service requests.
• Act as the first point of contact for application incidents and escalate complex issues to technical teams or Microsoft.
• Collaborate with users and stakeholders to troubleshoot document and resolve system issues and requirements.
• Assist in system upgrades testing deploying new features and managing security roles and permissions.
• Conduct end-user training monitor system performance and perform regular health checks.
• Maintain documentation on business processes configurations issue resolutions and stay updated on D365 features.

What You Bring

• Bachelors degree in IT Computer Science Business or related field with 2 years of experience supporting Microsoft Dynamics 365 Finance & Operations.
• Strong application support background with proven troubleshooting skills in ERP systems especially D365 F&O.
• Solid understanding of D365 Finance modules including Project Management Service Management and Subscription Billing.
• Skilled in problem-solving task prioritization and handling multiple requests in fast-paced environments.
• Effective communicator with the ability to collaborate across technical and non-technical teams.
• Experience using ticketing systems (e.g. Jira Zendesk ServiceNow) and Microsoft tools like Power BI and Power Automate.
• Proficient in English both written and spoken.

We are proud to be an equal opportunities employer. Hansen prides itself on celebratingdiversityand are committed to creating an inclusive environment for all employees even extending this to how we work with our customers partners and suppliers. We welcome applications from all qualified candidates regardless of age disability gender identity or expression marital status race ethnicity religion or belief sexual orientation or any other protected characteristic. If you require any adjustments or accommodation during the recruitment process please let us know.