Head of Operations & Delivery
Head of Operations & Delivery
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Salary Not Disclosed
1 Vacancy
Job Description
The Role:
The Head of Operations & Delivery is a senior leadership role responsible for the technical delivery performance of the business across all service areas including laboratory testing technical consultancy method development and project execution. This person owns the operational delivery framework that ensures Eurofins BLC delivers the highest levels of quality efficiency and scientific excellence across all client-facing services. This role will lead all operational and delivery functions ensuring alignment between technical teams commercial commitments and internal capacity.
The successful candidate will bring strong operational leadership people management and process improvement expertise ideally in a TIC environment and be capable of leading through complexity while driving performance and accountability.
Main duties:
1. Strategic Oversight of Technical Delivery
- Own the delivery of all technical services across the business including testing method development and consultancy/project teams.
- Set and monitor performance KPIs (turnaround quality utilisation capacity planning) across all delivery functions.
- Work with the MD and commercial leaders to align resources workflows and technical output with business strategy.
2. Leadership & People Management
- Provide direct line management to team leads (e.g. Lab Manager Customer Services Manager Project Delivery teams).
- Support the development of team leaders ensuring clear accountability effective performance management and succession planning.
- Foster a collaborative high-performance culture across technical teams with a focus on staff engagement clarity and development.
3. Operational Excellence & Continuous Improvement
- Lead initiatives to improve process efficiency throughput and quality across all delivery teams.
- Implement and embed LEAN or other continuous improvement methodologies into daily operational practice.
- Oversee resource planning capacity forecasting and cross-team coordination to meet delivery targets.
4. Technical Delivery Governance
- Ensure that delivery teams operate within regulatory accreditation and quality management frameworks.
- Oversee prioritisation and scheduling of method development and technical capability building.
- Ensure that systems procedures and reporting frameworks are in place to support predictable consistent and compliant delivery.
Qualifications :
What We Are Looking For:
- Significant leadership experience in technical operations ideally within the TIC sector with exposure to both lab and consultancy environments.
- Strong understanding of testing services (chemistry materials science or related field desirable).
- Track record of leading multidisciplinary teams and managing team leaders.
- Demonstrated experience in operational improvement (LEAN Six Sigma) and performance management.
- Comfortable working in a fast-paced commercially driven environment with high expectations for quality and delivery.
Additional Information :
Benefits: Competitive Salary Life Assurance 4 x salary Private Medical Insurance Healthcash Care Plan Income Protection Group Pension Scheme (match contribution of up to 5 %) Option to buy up to 5 days holiday a year Perkbox (access to discounts) Employee Assistance Programme 24/7 confidential support World-wide career opportunities.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
