DSD Customer Experience Executive - 12 Month Maternity Cover (Part-Time)
DSD Customer Experience Executive - 12 Month Maternity Cover (Part-Time)
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Job Description
Salary: Up to 25000 DOE pro rata
Location: Nelson or Prudhoe
Working Hours: Monday to Thursday 09:00 - 15:00 Friday 09:00 - 13:30 (28.5 hours)
Responsibilities:
- The ideal candidate will have exceptional attention to detail and ability to re-build customer confidence through effective communication in order to support with complex cases.
- Identify root causes of dissatisfaction and provide feedback and suggest improvements.
- Providing knowledge support to DSD teams.
- Confidence in handling customer escalations managing objections and taking ownership to get a full resolution. Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions
Owning new customers as a nursery function for 3 months:
- Quality checks for build/tariff/billing
- Proactive review calls with new customers post-delivery of solution/services for understanding customer needs i.e. training snagging billing set up.
- Transitioning customers into wider DSD teams post nursery phase.
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies centrally hosted on the Intranet - to ensure full compliance with current legal regulatory and company requirements.
- If you are a Manager of staff you must ensure:
- your team are aware of their security responsibilities & know how to access Daisy Group Security Policies hosted on the Intranet;
- the principles listed with the Daisy Group Security Policy Statement document are embedded within the operations of your team.
- Carry out any ad hoc assignments as and when required.
- To be compliant with health and safety company policy and legislation.
Qualifications :
- Ability to problem solve.
- Attention to detail.
- Experience of creating and owning working documents e.g. issue log/service improvement work.
- A good knowledge of all Daisy products.
- A good knowledge of internal network and 3rd party suppliers.
- Ownership of issues to a resolution.
- Decision Making.
- Ability to prioritise workloads and work autonomously.
- Demonstrate an ability to understand analyse and interpret data.
- Take ownership of issues and follow through to a satisfactory conclusion.
- A can do attitude with a flexible approach to work.
Additional Information :
What are the benefits of working at Daisy
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UKs no.1 Telecoms company in 2023.
Here are some of the benefits that we offer
- 25 days holidays plus bank holidays and an additional day for each year of service up to 30 days!
- 500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1200 retailers
- An additional day off on your birthday or if youre getting married
#LI-Onsite
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
