Interim Corporate Collections Specialist
Interim Corporate Collections Specialist
Posted on :
15-08-2025
Employer Active
1 Vacancy
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Job Description
3 months contract with local authority
We are seeking a Debt Recovery Officer to ensure the effective and efficient collection and recovery of all invoices and recovery notices. The ideal candidate will be responsible for determining appropriate recovery actions processing credit notes and refunds maintaining system controls and providing quality service to maximize collection efforts. The role involves liaising with legal services bailiffs recovery agents DWP and third parties to settle queries as well as managing a varied workload to meet deadlines and set targets.
Responsibilities
- Provide effective and quality service to maximize collection and recovery of all invoices/recovery notices issued.
- Determine appropriate recovery action required on invoices/recovery notices including referring to Legal services bailiffs recovery agents DWP third parties and liaising with these organisations to settle queries.
- Process credit notes refunds write-offs statements standing orders and ensure collection of direct debits and rejected direct debits are carried out within direct debit regulations.
- Maintain system controls to ensure the correct and timely issuing and collection of daily/periodic invoices.
Resident & Community Contribution
- Respond to enquiries from members of the public and organisations by telephone letter email or in person in the most appropriate manner and within the councils customer care standards.
- Demonstrate understanding of the Council s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of putting our residents first .
People Management
- Assist in induction and training of peers and new employees.
- Provide training to ensure that all Council staff using the invoicing system are properly instructed in its use.
Operational Service Delivery
- Organize and manage a varied workload to meet deadlines and set targets.
- Ensure all income is correctly allocated to relevant accounts and work with the Income Control Team to reconcile queries.
- Prepare and create Bacs files for the collection of income in line with direct debit regulations producing reports to verify collection amounts.
- Check all invoices for quality accuracy of data description debtor details and VAT; flag cases to be returned for manual invoices to be issued if required.
- Generate reminders and final demands from the system and dispatch them having checked the latest payment position.
- Prepare statistics and maintain accurate customer information and notes.
- Assist with monthly balancing and the preparation of reports to departments.
- Maintain knowledge and understand computerized debtors system and be responsible for appropriate input to and use of data held.
- Action credit note requests promptly checking that
Strong numeracy and literacy skills Attention to detail and accuracy Proficiency in Microsoft Excel, Word, and Outlook Accounting skills Finance experience is preferred
Employment Type
Full Time
Key Skills
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