Lounge Server, The Savoy Hotel
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job title:Server
Department:F&B
Inspired & supported by:In-Room Dining Manager
Your purpose will be:
You are an ambassador for exceptional service which is the hallmark of The Savoys food and beverage experience in our lounge area. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
Delivering a memorable and professional 5-star service experience
Advising guests through enthusiastically sharing your knowledge about our F&B offering
Delivering on all standards policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
Assisting guests regarding menu choices in an informative and enthusiastic way
Taking reservations with all required details
Boosting our revenue through upselling and other creative initiatives
Sharing knowledge of offers promotions preparation general hotel knowledge and Savoy stories
Following all safety and sanitation and COVID policies when handling food and beverage
Qualifications :
What you will need to do in this role:
Essential:
1-2 years of serving or hosting experience in a luxury hospitality environment
Passion for and understanding of 5-star hospitality and what it takes to deliver it
Empathetic with a talent for building rapport and reading each guests desired level of interaction
Quick thinking resourceful and able to solve problems at the moment
Ability to remain calm and courteous at all times
Ability to work well under pressure in a fast-paced and changing environment
Able to work collaboratively as part of a team
Willing to work in rotating shifts including weekends and public holidays
Good knowledge of spoken and written English
Rights to work in the UK
Desirable:
Basic knowledge of a POS System
Basic knowledge of Open table
Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information :
Competitive salary pension and life assurance
3133 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts:
Savoy Fairmont Raffles and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars Afternoon Tea spa florist and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes optician reimbursements and local discounts for F&B and retail
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Preparation Experience
- Time Management
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Barista Experience
- Bartending
- POS
- 10 Key Calculator
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
