F&B Team Member
F&B Team Member
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Serves guests (prepares the dining room provides waiter service and clears away) in the point of sale in line with the F&B concept (restaurant meeting room breakfast bar or patio). Provides a high standard of service both in terms of welcome and waiter service.
Duties
- Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
- Take orders and send them to kitchen staff through the POS system.
- Deliver orders promptly to the kitchen production area.
- Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced.
- Keep tables and service areas clean and tidy as per procedure manual.
- Maintain hygienic food service techniques during service.
- Take responsibility for your designated section and station.
- When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling
- Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished.
- Any other reasonable request as required by your Supervisor or Hotel Management.
Health & Safety
- Actively participate in safe work practices and procedures in the workplace use equipment safely.
- Fully understand departmental fire evacuation and emergency procedures.
- Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation.
- Report any health or safety hazards to your Supervisor.
- Wear protective clothing and equipment provided.
- Actively participate in Accor hotel environmental initiatives.
- Report all broken or damaged equipment to a Supervisor.
Customer Service
- Provide efficient friendly and professional service to all guests making all guests experience positive.
- Take a positive problem solving approach with guest problems and concerns call the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
General duties
- Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards.
- Suggest any improvements that could be made to existing services or procedures.
- Attend training programmes and meetings as directed to constantly improve skills and knowledge.
- Follow the expectations and guidelines in the Accor Employee Handbook.
Qualifications :
- Do you have a passion for Food and/or Drinks If so we have a position available in our Restaurant/Bar
- To provide a friendly relaxing & personalised welcome and experience throughout the service
- To help gain customer loyalty through the high standard of service
- To take food and drinks orders and promote the F&B offer
- To establish good relations with guests offering advice and fostering customer loyalty
- Previous F&B and customer service experience is essential.
- Salary: 12.81 per hour plus service charge flexible contract.
- Car parking is not available however you can arrange at your own expense.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
