Insight Analyst
Insight Analyst
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Job Description
We are currently recruiting for an Insight Analyst to join our Operations department on a permanent basis. You will provide insight and analysis to the wider business evaluating performance recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support.
What youll do:
- Delve deep to draw out insights on colleague customer and commercial behaviour and spot opportunities to inform continual improvements
- Develop AI/ML modelling using Python in DataBricks for forecasting outlier analysis and Next Best Action
- Design and develop MI tools and reporting systems capable of capturing required data outputting relevant MI and reporting results against agreed performance measures
- Capture refine and fulfil one-off insight and report requests from the business
- Ensure control documentation is kept up to date and perform quality checks
- Take a keen interest in product development and using your insight and analysis make recommendations to the business
Qualifications :
What wed love you to bring:
- Passion for data with an inquisitive mind and excellent analytical and problem-solving skills
- Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis
- Proven fluency in SQL or Python writing code which is clean and easily interpreted
- Outstanding visualisation skills (we use Tableau)
- Demonstrable ability to extract and transform data for use in modelling and machine learning
- Experience in customer focused insight is our ideal with any exposure to call centre environments being a big plus.
- Any DataBricks experience is highly advantageous
Additional Information :
Whats in it for you:
- Competitive salary that reflects your skills experience and potential.
- Discretionary bonus scheme that recognises your hard work and contributions to esures success.
- 28 days annual leave plus 8 flexible days and the ability to buy and sell further holiday.
- Our flexible benefits platform is loaded with perks to choose from so you can build a personal toolkit to support your health wellbeing lifestyle and finances.
- Company funded private medical insurance for qualifying colleagues.
- Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members.
- Well elevate your career with hands-on training mentoring access to our exclusive academies regular career conversations and expert partner resources.
- Driving good in the world couldnt be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities.
- Join our internal networks and communities to connect learn and share ideas with likeminded colleagues.
- Were a proud supporter of the ABIs Make Flexible Work campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
- And much more; See a full overview of our benefits here Reward and benefits Esure Group PLC
We are committed to creating an inclusive and diverse workplace where everyone feels valued respected and empowered. We celebrate individuality and create spaces where unique backgrounds and experiences can come together. We believe that diverse perspectives drive innovation in turn enabling us to better serve our customers community and build a stronger organisation. Our commitment to inclusion extends to every part of our business from hiring practices to professional growth opportunities ensuring equal access and support for all.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
