Homelessness and Housing Solutions Officer
Homelessness and Housing Solutions Officer
Posted on :
21-08-2025
Employer Active
1 Vacancy
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Job Description
3 months contract with a Local Authority
Job Purpose
- The Homelessness and Housing Solutions Advisor will provide professional and compliant customer-facing advice services focused on the prevention and relief of homelessness. They will also support all officers systems and processes in operating the Homelessness and Housing Solutions and Voids Allocations & Lettings teams.
Key Duties/Accountabilities
- Deliver high-quality Homelessness and Housing Solutions and Advice Services with a customer-centric approach and high regard for equality diversity and respect for individual circumstances.
- Act as the central hub for all approaches and enquiries to the homelessness housing solutions void and allocation service ensuring timely resolution or onward referral.
- Operate a telephone duty system to handle inbound calls professionally and within set service levels.
- Provide professional customer-facing triage service at public offices offering primary homelessness and housing solutions advice in accordance with relevant legislation and acts.
- Undertake to find and secure temporary accommodation in cases of emergency homelessness.
Essential Experience Required
- At least 3 years demonstrable experience working in a homelessness housing options or relevant customer advice service.
- Knowledge of legislation regulation and policy related to the provision of the service.
- Experience in providing high-quality customer services to customers with complex issues and in emotive situations.
- Experience in assessing and meeting people s needs managing expectations and problem-solving through collaboration and partnership working.
- Experience in call handling and operating specialist IT systems.
Essential Qualification Required
- GCSEs or equivalent including English Maths and/or a second language at Grade A-C.
- CIH Professional qualification Level 3 or other relevant qualification is desirable.
Additional Information
- Working hours: 37 hours per week
- DBS is required for the role
- Application deadline: 22nd August 2025
Requirements
Requirements
- At least 3 years demonstrable experience in a homelessness housing options or relevant customer advice service
- Knowledge of legislation regulation and policy related to the provision of the service
- GCSEs or equivalent including English Maths and/or a second language at Grade A-C
Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness
Education
Provide a professional and compliant, customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness
Employment Type
Full Time
Key Skills
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