Front Office Shift Leader
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Salary Not Disclosed
1 Vacancy
Job Description
As a Front Office Shift Leader you are responsible to provide professional and customer focused service to our guests ensuring that their stay will become a memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs ensuring their delight with their experience.
- Provide leadership and guidance to the front office team fostering a collaborative and goal-oriented environment.
- Oversee daily front office operations ensuring efficient check-in and check-out processes.
- Deliver outstanding customer service addressing guest enquiries and resolving issues promptly and professionally.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Train and mentor front office staff promoting their professional development and enhancing team performance.
- Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas.
- Manage shift schedules and allocate tasks effectively to maximise team productivity.
- Handle guest complaints and feedback with empathy and professionalism ensuring timely resolutions.
- Implement and maintain standard operating procedures for front office operations.
- Assist in managing the departments KPIs and achieving financial targets.
- Stay updated on local events and attractions to provide knowledgeable recommendations to guests.
Additional Information :
Multi-tasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
