Front Office Supervisor (Saudi nationality only)
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah Saudi Arabia. As a Front Office Supervisor you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.
- Oversee and coordinate all front office operations including reception concierge and guest services
- Supervise train and mentor front office staff to maintain high-quality service standards
- Manage guest check-ins check-outs and inquiries efficiently and professionally
- Handle guest complaints and resolve issues promptly and effectively
- Ensure accurate and timely completion of all front office administrative tasks
- Collaborate with other departments to provide seamless guest experiences
- Monitor and maintain front office inventory and supplies
- Implement and uphold hotel policies and procedures
- Assist in creating work schedules and managing staff performance
- Stay updated on local events and attractions to provide guests with relevant information
Qualifications :
- Saudi nationality is required for this position
- Proven experience in hotel front office operations with at least 2-3 years in a supervisory role
- Bachelors degree in Hospitality Management or related field preferred
- Excellent customer service skills with a professional and friendly demeanor
- Strong leadership and team management abilities
- Exceptional communication skills in both Arabic and English
- Proficiency in hotel management software and computer systems
- Ability to multi-task and work efficiently in a fast-paced environment
- Keen attention to detail and problem-solving skills
- Knowledge of Saudi hospitality standards and cultural norms
- Flexibility to work various shifts including weekends and holidays
- Relevant hospitality certifications are a plus
Additional Information :
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
