Operations Expert - Backoffice Frontend (m/f/x)
Operations Expert - Backoffice Frontend (m/f/x)
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Job Description
Info text
At ALDI DX we develop innovative digital products and services for our employees as well as our customers in 11 ALDI SD countries and over 7300 ALDI SD stores worldwide. We drive digital value to offer great quality at the lowest price.
We will be guided along the way by the three core values of the ALDI SD Group simplicity reliability and responsibility. Our team and our performance are also at the heart of everything we do at ALDI DX.
The Stores area creates the technical basis for efficient store processes by using the latest technologies. Our customers will be able to see the results of your work first-hand in all ALDI SOUTH stores worldwide. Our processes are increasingly moving to mobile devices to provide store associates with the most up-to-date hardware and software support. To facilitate this strategic focus we are continually expanding our current team of experts.
Your Job
What you give your best for.
- Coordinating the diagnosis and resolution of incidents
- Identifying risks that influence the operational stability of the product recognising potential for improvement and suggesting corrective measures to the product owner and the product team
- Increasing transparency on technical debt and ensuring its resolution on a regular basis to avoid possible product quality issues
- Serving as the first point of contact for operational stability and improvement topics and participating in communities of practice or chapter events
- Monitoring Ops KPIs analysing the resulting data and deriving measures in alignment with the product team
- Bringing expertise of ITSM methods to the product team
- Serving as the technical point of contact regarding the product as well as validating and steering the collaboration with the external development partner in close alignment with the product owner
Your Profile
What you should have.
- Good understanding of ITSM processes and best practices
- General understanding of enterprise-class IT architecture and system landscapes
- In-depth knowledge of ITIL frameworks especially service transition and service operation practices
- Excellent risk analysis and risk assessment skills
- Broad technical knowledge to support the team with questions that go beyond operational matters
- Expertise in and practical knowledge of operation and maintenance concepts tools (ServiceNow and Jira) and methods
- Excellent communication skills
- High intercultural skills
Your Benefits
How we value your work.
- Up to three days of mobile working per week within Germany
- State-of-the-art technologies
- Attractive remuneration as well as holiday and Christmas bonuses
- Future-oriented training and development
- Modular onboarding and buddy
- Health activities
Your Tech Stack
What you work with among other things.
- ServiceNow
- Jira
- SQL
- .Net8
- C#
- REST and SOAP API
- Windows Presentation Framework
- Confluence
- LeanIX
Employment Type
Full-Time
