Readiness Program Manager
Readiness Program Manager
Posted on :
25-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
As a Readiness Program Manager you will be able to identify define and drive contact center readiness launch strategies provide guidance to support Apple policies and support an exceptional end-to-end customer experience. Your responsibilities will range from high-level strategic planning and collaborator alignment to detailed execution tasks such as leading communication plans being responsible for operational command centers and resolving launch-related :- Strategic Readiness Planning: Identify define and drive comprehensive contact center readiness strategies for product program and promotional launches. Ensuring alignment with Apple policies and customer experience goals.- Operational Execution & Event Management: Coordinate and lead readiness efforts and on-site command centers during key launches defining roles handling escalations and ensuring real-time issue resolution.- Cross-Functional Leadership: Lead and influence cross-functional partners (including ASO Readiness Marketing Operations Engineering Training Communications) to ensure cohesive readiness planning and execution.- Content & Communication: Simplify complex information for specialists and customers; be responsible for or build vital communications training inputs and readiness documentation. Clearly communicate launch readiness status risks and opportunities across all organizational levels.- Process Standardization & Improvement: Develop implement and continuously refine standardized readiness processes across all regions. Using KPIs and data analysis (launch performance feedback NPS) to measure success and drive data-driven improvements for enhanced efficiency and effectiveness.- Relationship Building: Cultivate strong relationships both inside and outside of the organization to effectively influence outcomes and champion an exceptional launch experience.
- 4 years of experience handling complex projects programs or initiatives preferably within an online retail contact center or customer support environment.
- Strong analytical and problem-solving skills; proven ability to interpret data (including customer feedback) and translate it into actionable insights and strategic recommendations.
- Proficiency with standard business tools including spreadsheet software (e.g. Excel) and familiarity with enterprise systems (e.g. SAP or similar).
- Excellent communication and presentation skills (written and verbal).
- Experience working with China e-commerce platforms.
- Bilingual in Chinese and English
- 7 years of relevant experience in program management project management or launch readiness ideally within a fast-paced tech or retail environment.
- Direct experience within a contact center environment and/or fulfillment operations.
- BA/BS degree or equivalent practical experience; PMP or other relevant certification is a plus.
- Hands-on experience with project management and collaboration tools (e.g. Wrike Asana Jira Quip).
Required Experience:
Manager
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
