This is a diverse role that includes:* Supporting ongoing development of our tools and systems for processing of feedback* Designing implementing and evaluating algorithms and models to enhance the performance and capabilities of our systems.* Directly contacting external customers internal program management and engineering teams* Monitoring pre and post-release public feedback to identify customer critical issues the field* Reporting on progress of seeding programs assessment of incoming feedback and other project status* Investigating issues reported by our outside users through test reproduction debugging and diagnostics analysis* Reviewing bugs and working with engineering teams to isolate and appropriately prioritize response* Identifying trends and insights from large and complex data
BS/MS in Computer Science or related experience
Industry experience in software engineering data engineering or similar
Strong fundamentals in problem solving algorithm design and model building
Ability to debug hard problems and investigate root cause analysis
Hands-on experience with generative AI and LLMs
Excellent interpersonal verbal and written communication skills
Strong software development skills with proficiency in Python
Proven experience in LMM development fine-tuning and application building
Real passion for user-focused design & high quality technology
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