SPP Onboarding & Growth Specialist
SPP Onboarding & Growth Specialist
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Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Were looking for an Account Manager Onboarding & Growth Specialist to join our team. This isnt a role where everything is figured out its a chance to build and shape how we do things. We operate like a lean fast-paced high-growth startup and we need someone who thrives on a dynamic experiment-driven approach. This hybrid role combines the startup-minded hustle of getting new customers up and running with the scrappy long-term relationship building that drives growth. Youll own a book of business from day one navigating an environment with evolving processes and resource-constrained challenges to ensure our customers are not just successful but wildly successful.
What Youll Be Doing
This isnt a role where youll follow a perfectly defined playbook; youll be writing it. Youll be the primary point of contact for our customers responsible for a seamless onboarding experience and driving long-term growth.
Bootstrapping the Onboarding Journey
- Continue deep discovery: Youll jump into a customers world to understand their organizational structure goals and operational needs. Youre not just taking orders; youre building the foundation for their success.
- Design and lead with rapid iteration: Using your insights youll design a tailored onboarding process. This will be an experiment-driven approach where youre constantly looking for ways to make the process more efficient and effective.
- Collaborate and get things done: Youll work cross-functionally with internal teams like Sales Product and Support to ensure a smooth launch. This often means influencing others and finding creative solutions in a non-traditional structure.
Driving Growth with a Startup Mindset
- Act as a strategic advisor: After onboarding youll be the strategic and day-to-day point of contact. Youll build trusted relationships and become a go-to partner for customers as their business needs evolve.
- Problem-solve proactively: You wont wait for a problem to appear. Youll monitor account health track key metrics and proactively identify opportunities to optimize our customers experience and drive account growth.
- Own the commercial relationship: Youll be a key player in our companys success. This means youll own the renewal process and identify and act on growth opportunities within your book of business. You have a commercial responsibility to drive the business forward.
What Youll Bring
- 3-5 years of experience in Account Management Customer Success or Implementation ideally within a lean fast-paced SaaS Fintech or B2B service environment. Were more interested in your track record of success in a similar operating model than a specific job title.
- A scrappy and resourceful problem-solver. You dont need a perfect process or a huge budget to get the job done. Youre adept at using creative solutions and making an impact with limited resources.
- Highly comfortable with ambiguity and evolving processes. You dont wait for a perfectly defined playbook. Youre a self-starter who can take a high-level goal and break it down into an actionable plan even when the path isnt clear.
- Strong discovery and consultative skills. You can quickly get to the root of a customers business needs and technical environment turning that understanding into a strategic plan for success.
- A natural collaborator. Youre great at working with and influencing internal teams (Sales Product Engineering) without direct authority to ensure customer needs are met.
- Proven track record of driving customer success retention and growth within a book of business. Youre commercially savvy and take ownership of revenue targets.
- Aptitude to grasp technical concepts and workflows (especially within the payments ecosystem) and translate them into clear actionable solutions for customers.
What Success Looks Like
- Youll be successfully bootstrapping and iterating on the onboarding process improving it with each new customer.
- Youll be able to drive high customer adoption and satisfaction even in the face of our non-traditional structure and a continuously evolving product.
- Your ownership and rapid iteration on customer issues will be transparent and a key part of our brand identity.
- Your strategic engagement will lead to measurable account growth proving youre more than just a relationship manager youre a growth partner.
The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The On Target Earnings (OTE) range for this role is noted below for our office location in Draper UT. This role is eligible to participate in BILLs sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Unclear Seniority
Employment Type
Full Time
