Tribe Lead (f/m/d) - Core Products & Fiber
Tribe Lead (f/m/d) - Core Products & Fiber
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Job Description
Tribe Lead (f/m/d) - Core Products & Fiber
Vienna asap Fulltime unlimited
Create product roadmap and design develop and maintain of the core products to provide superior customer experience during the product lifecycle
Set track and analyze Tribe KPIs like product revenue per customer churn customer satisfaction with the product (NPS) activation usage rates and time-to-market
Drive end-to-end process improvements across all necessary BSS/OSS systems and channels (online retail support) with digital-first as a north star for the processes and journeys design
Oversee the Tribe backlog related to customer journeys channels products services and systems to ensure both operational stability and continuous enhancement with a strong emphasis on automated seamless digital experiences and end-to-end broadband reliability
Optimize product economics (pricing cost-to-serve technology mix)
- Lead and develop selected Chapter Leads focusing on people management collaboration and continuous improvement initiatives to support a culture of proactive service customer-centric design and technical excellence
- Drive the performance engagement and culture of the Core Products & Fiber Tribe by ensuring accountability for overall success and fostering a strong team environment with a clear focus on delivering superior product experiences and a unified broadband experience
- Represent the tribe in leadership meetings and strategic planning sessions and prepares business cases and product pitches within the agile framework
- Define and manage Tribe purpose objectives budget and structure to align with business goals and optimize resources
- We want to win together
- T- you can count on me
- We challenge the status quo
- We are optimistic about our digital future
- No bullshit bingo we are honest authentic & humorous
- We connect more with each other and with our customers
That sounds good to you
THEN WE MIGHT BE THE RIGHT ONES FOR YOU.
- Employee assistance
services - Learning offers
- Homeoffice
- Company pension plan
- Flexible working hours
- Canteen on site
- Childcare
- Benefits
We will still talk about that later but you should know: depending on your qualifications your experience and your commitment we offer an attractive market compliant salary of at least EUR 80.000 per year.
You want to find out more about us Get a glimpse of our .Employment Type
Full-Time
