Analyst, Network & Telecom
Analyst, Network & Telecom
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1 Vacancy
Job Description
Job Summary
Job summary:
To support our extraordinary teams who build great products and contribute to our growth were looking to add an Analyst Network & Telecom located in Guadalajara North Campus.
Reporting to the Information Technology Supervisor Analyst Network & Telecom role will be responsible to provide Mobile Services Support and Vendor Management.
What a typical day looks like:
- Develop and maintain a strong relationship with client(s). The candidate for this position will provide first level support to WW Mobile Services Users.
- Manage international vendors such as AT&T Verizon Rogers Telcel and T-Mobile.
- Oversee all technical aspects of client(s) and their projects.
- Become familiar with and demonstrate AIM (application implementation methodologies) concepts practices and procedures.
- Demonstrate ability to work with technologies different platforms and applications.
- Evaluate client(s) projects and offer solutions to improve performance.
- Schedule must be flexible and availability during the holidays might be required.
- Ability to elaborate reporting and analysis of data as well.
- Accessible approachable and responsive to client requests.
The experience were looking to add to our team:
- Typically requires a minimum of 3 years of related experience in help desk and use of ticketing platforms with mobile phone-related issues.
- Advanced English.
- BA/BS or equivalent work experience.
- Knowledge of billing processes.
- Familiarity with audit procedures.
- Experience in customer and end-user support.
- Excel intermediate
- Demonstrated ability to apply IT in solving business problems.
What youll receive for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
MG61
Job Category
ITFlex is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex you must complete the application process first).Required Experience:
IC
Employment Type
Full-Time
