Continuous Improvement Eng., Amazon Customer Excellence System
Continuous Improvement Eng., Amazon Customer Excellence System
Posted on :
25-08-2025
Employer Active
1 Vacancy
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Job Description
The Amazon Customer Excellence System Team (ACES) has an opportunity as a Continuous Improvement Process Leader. You will be the link between station management and the ACES team. As a member of the ACES team itself you will contribute to the optimization of the delivery stations operations providing station with sufficient knowledge and appropriate tools to improve delivery performance.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Understand through execution improvement projects to led in order to make easier mechanism to track metric deviation to achieve expected targets. Create sustainable mechanisms for operational excellence so benefits remain as part of operational routines and work with World Wide teams to bring new tech solutions for MX.
Key job responsibilities
Support OTR (On the road) Technology launches for Delivery Stations Service Partners and Delivery partners.
Improve delivery success rates in Metropolitan and Mexico City Area.
Maintain SOP and standard processes materials updated according to the current standards
Analyze main metrics in weekly basis to develop improvement projects to maintain and achieve business goals.
Lead audits to verify accuracy to current processes by Ops Team including processes established by support areas.
Support to Ops Team on weekly analysis oriented to detect deviation to the standard processes.
Offer ACES perspective to optimize packages flow and reduce wasting time improving work flow.
About the team
Vision: Become Worldwide Operations reference by driving Operational Excellence
Mission: Promote Amazons culture of innovation and excellence by influencing operations teams to identify prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.
Bachelors degree in Industrial Manufacturing Engineering or related field with Administration or similar with continuous improvement methodology knowledge.
5 years in process engineering/continuous improvement
Proven track record in project management and process optimization
Fluent in English and Spanish (written and verbal)
Experience in high-volume logistics/manufacturing environments
Strong data analysis skills (SQL Excel Minitab JMP)
Six Sigma Black Belt certification
Masters degree in related field
Experience leading multidisciplinary groups. Engage multi-tasking in a fast-paced high-energy environment.
Advanced proficiency in Lean Six Sigma methodologies
Experience with automation and technological implementation
Previous experience in Amazon Operations
Project Management skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.
Understand through execution improvement projects to led in order to make easier mechanism to track metric deviation to achieve expected targets. Create sustainable mechanisms for operational excellence so benefits remain as part of operational routines and work with World Wide teams to bring new tech solutions for MX.
Key job responsibilities
Support OTR (On the road) Technology launches for Delivery Stations Service Partners and Delivery partners.
Improve delivery success rates in Metropolitan and Mexico City Area.
Maintain SOP and standard processes materials updated according to the current standards
Analyze main metrics in weekly basis to develop improvement projects to maintain and achieve business goals.
Lead audits to verify accuracy to current processes by Ops Team including processes established by support areas.
Support to Ops Team on weekly analysis oriented to detect deviation to the standard processes.
Offer ACES perspective to optimize packages flow and reduce wasting time improving work flow.
About the team
Vision: Become Worldwide Operations reference by driving Operational Excellence
Mission: Promote Amazons culture of innovation and excellence by influencing operations teams to identify prioritize and deploy scalable mechanisms and solutions to optimize resources and achieve business objectives.
Bachelors degree in Industrial Manufacturing Engineering or related field with Administration or similar with continuous improvement methodology knowledge.
5 years in process engineering/continuous improvement
Proven track record in project management and process optimization
Fluent in English and Spanish (written and verbal)
Experience in high-volume logistics/manufacturing environments
Strong data analysis skills (SQL Excel Minitab JMP)
Six Sigma Black Belt certification
Masters degree in related field
Experience leading multidisciplinary groups. Engage multi-tasking in a fast-paced high-energy environment.
Advanced proficiency in Lean Six Sigma methodologies
Experience with automation and technological implementation
Previous experience in Amazon Operations
Project Management skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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