eCommerce Specialist - Video Chat, DC (Tampa, FL) â Bench-Full Time
eCommerce Specialist - Video Chat, DC (Tampa, FL) â Bench-Full Time
Posted on :
25-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Do you have a passion for sharing excellent Guest Service
Join the Disney Central Team as a eCommerce Specialist - Video Chat!
eCommerce Specialist - Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They provide support for the Guests accessibility needs using our many services available for Guests with disabilities and apply their proficiency in planning bookings to ensure an outstanding this role you will also support Guests with their digital experience through the website and in the My Disney Experience application.
They will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday 05:45 a.m. to 12:15 a.m. This is an hourly position in an inbound contact center located at Disney Central in Tampa Florida.
The starting pay rate for this position is $18.90/hour
Meet Walt Disney World Transfer Guidelines.
For Disney Central Cast Members: No more than one F/O (FFalling Behind OOff Track) in Presenteeism in the last six months and no more than one reprimand within the last six months.
Additional Information
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow innovate create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting WDW Casting Reservations CallCenter
Join the Disney Central Team as a eCommerce Specialist - Video Chat!
eCommerce Specialist - Video Chat Cast Members are entrusted with the rewarding responsibility of assisting Guests in registering for the Disability Access Service! They provide support for the Guests accessibility needs using our many services available for Guests with disabilities and apply their proficiency in planning bookings to ensure an outstanding this role you will also support Guests with their digital experience through the website and in the My Disney Experience application.
They will attend a paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday 05:45 a.m. to 12:15 a.m. This is an hourly position in an inbound contact center located at Disney Central in Tampa Florida.
The starting pay rate for this position is $18.90/hour
Meet Walt Disney World Transfer Guidelines.
For Disney Central Cast Members: No more than one F/O (FFalling Behind OOff Track) in Presenteeism in the last six months and no more than one reprimand within the last six months.
Additional Information
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position email with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow innovate create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting WDW Casting Reservations CallCenter
- Sales and Service Experience in a customer service or contact center environment with knowledge and interest of Disney property products & services
- Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications including Microsoft Office Tools and Guest Service Suite
- Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
- Written verbal and interpersonal communication skills
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
- Previous experience working with individuals with disabilities or accessibility needs
- Experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities
- Sales and closing skills when overcoming objections
- Bilingual
- Knowledge of Theme Parks Guest and Cast Tools is a plus: Disneyland App My Disney Experience Live Engage Guest Service Suite MDX VINCENT Zendesk Avaya
- Proactively answer Guest accessibility-related questions and make recommendations for our Guests with disabilities to improve support provide information and handle situations related to Accessibility Services
- Communicate efficiently through video/phone calls and able to balance multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assess the level of support needed for different disabilities (e.g. hearing mobility visual cognitive) based on each Guests needs
- Ability to maintain integrity during intensified interactions and difficult conversations when making confident decisions understanding when to raise concerns to Coordinator/ Working Lead/Salaried Leader
- Meet required departmental metric expectations and efficiency goals when handling Guest accounts
- Complete all required Company training and compliance courses
- Flexible with work schedule including overtime weekends and holidays
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
