Lead Medical Assistant

Primary Purpose of Position:

Under the general direction of the Clinical Nurse Manager the Lead Medical Assistant is a key team player in practice transformation towards value-based care. The Lead MA is responsible for the onboarding and skill competency of site MAs and the storage handling and management of the site vaccines. The Lead MA also assists providers (physicians NP PA Behavioral Health Nurses) with patient visits. The Lead MA is expected to take a very active role under the direction of the site leadership in the assignment of duties to MAs for the daily running of the health center site. The Lead MA also functions as a MA and has administrative clinical and laboratory duties. to the processes..

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester Peabody and Salem Family Health Centers ensuring convenient access to care. Additionally NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy Collins Middle School Horace Mann School Bates Elementary School and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits tuition reimbursement loan forgiveness opportunities and other appealing benefits.

We believe in supporting our employees from day one and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Healths mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People Vibrant Communities

Values

Accountability

We take our responsibility to ourselves each other and the NSCH Community very seriously. We understand our individual roles and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakesacknowledging the error owning it taking corrective actions and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty fairness respectfulness and trustworthiness. We are honorable and respectful in dealings with others and we strive to deal honestly fairly and in a respectful ethical and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for anothers situation and point of view which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend ones behaviors actions and thoughts beyond ones comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse difficult and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns understand what is important and provide appropriate solutions and care. We do this through coordination and integration of care collaboration and teamwork.

Commitment

NSCH is committed to the health and well-being of its community patients and staff. We demonstrate this commitment by constantly striving to align our actions with our mission vision and values.

EEO Statement:

We North Shore Community Health (NSCH) are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people at all job levels in the organization. We do not and will not make any personnel decisions (like recruiting hiring job assignments and promotions) based on age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity gender expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law.

Essential Functions:

• In collaboration with the RN Clinical Manager manages vaccine inventory and organization of VIS as needed for patient care
• Under the guidance of the RN Clinical Manager maintains updated inventory of Emergency Medications and supplies
• In collaboration with the RN Clinical Manager and Provider Scheduler manages daily MA assignments and provides MA coverage as needed based on the needs of the sites
• Delegates and ensures site MAs complete tasks and assignments as assigned (i.e. cleaning and stocking of exam rooms quality assurance tests and other tasks as assigned)
• Assists in the on-boarding and training process for MAs
• Assures that all medical assistants have completed their competencies which are documented on the MA competency checklist
• Ensures all MAs can independently perform all duties on the MA Competency Checklist
• Collaborates with RN Clinical Manager when an MA requires additional support with MA competencies
• Helps to facilitate and support team-based huddles
• Provides leadership and training in collaboration with site RN Clinical Managers and site Medical Directors for any site needs related to implementation of standard or new MA workflows

Administrative

• Provides outstanding customer service both to internal and external customers
• Answers phone emails Teams or EMR message as needed
• Contacts patients as needed via letter telephone or patient portal
• Schedules patients as needed
• HIPAA: Maintains integrity and completeness of medical record and patient confidentiality
• Scans copies and faxes documents as needed
• Prepares and writes letters for patients as approved by PCP
• Participates in team and site meetings
• Other assigned duties to support the patient care team
• Assists in the development of clinical policies and patient flow design with particular attention to protocols around screening and risk stratification
• Completes or delegates all forms and paperwork from outside agencies as appropriate before sending to the Provider for review and signature

Clinical

• Screens patients according to established protocol including but not limited to height weight urine testing hematocrits vision testing blood pressure PHQ-9
• Prepares paperwork for referrals as needed
• Provides translation services as needed
• Sets up for procedures as listed under the MA competency checklist
• Obtains tests as delineated under the MA competency checklist
• Performs the tasks within the EMR as listed in the MA competency checklist
• Participates in the orders hospital discharge and ER tracking
• Clean and stock exam rooms
• Perform quality assurance tests as necessary
• Maintain an inventory control system
• Maintain sterilization statistics
• Manages durable medical equipment requests.
• Assists with visiting nurse referrals and prior authorizations
• Reviews refill requests from pharmacy and patients based on medication refill protocol; reconciles patient medication lists and attaches pertinent information necessary for Provider to authorize the refill

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities but always within the scope of their license.

Customer Service

• Demonstrates an understanding of customer service principles
• Utilizes the principles of customer service when interacting with patients/clients team members and staff from other departments
• Appropriately handles or seeks support when customer service breakdowns occur

Cultural Competence

• Utilizes an appreciation of and respect for diversity when interacting with patients/clients team members and staff from other departments
• Responds appropriately or seeks support when confronted with cultural biases or conflicts

Leadership

• Models alignment with NSCHIs mission and values
• Demonstrates teamwork and collaboration with colleagues
• Demonstrates a good working understanding of all the work required in order for his/her team to be successful and willing to undertake any task for the good of patients and fellow team members
• Actively participates in group activities meetings and projects

Accountability

• Demonstrates a good working understanding of individual role and position
• Acknowledges errors and mistakes takes corrective actions and moves on
• Demonstrates ability to follow through on commitments

Communication

• Demonstrates an ability to effectively communicate with team members and other staff
• Engages in positive and productive communication

• Graduate of a Medical Assistant program and/or two years experience in a community-based or ambulatory care setting.
• Completion or willingness to complete Basic Life Support training (CPR)
• Ability to work effectively as part of the team
• Willingness to be flexible about work assignments
• Strong interpersonal and communication skills
• Bilingual/bicultural especially Spanish or Portuguese a plus
• Current vaccination against pertussis and tetanus.
• Current vaccinations against Flu and COVID-19 are required unless a religious or medical exemption is granted. Employees who decline vaccination will be asked to wear a mask at work during Flu/COVID season to protect our vulnerable patients.
• Evening and weekend availability as assigned
• Completion of NSCH compliance training

This is an administrative job by nature but does require mobility and being able to commute from various offices and patient homes. Must be able to use a computer/laptop and phone in addition to mobility.

As a health center NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided and prospective employees must be vaccinated before their first day of employment submitting their vaccination record and pre-hire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy please get in touch with the Human Resources Department at

At North Shore Community Health our commitment lies in fostering a diverse workforce. If youre enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.

Living on the North Shore

With facilities in Salem Peabody and Gloucester NSCH offers access to New Englands Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line which makes stops in Salem and Gloucester. The North Shore has plenty to offer with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health