F&B Shift Leader - F&B Service Expert
F&B Shift Leader - F&B Service Expert
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
POSITION SUMMARY
As a Shift Leader in the Booking Office at St Pancras you are responsible for delivering five-star beverage service to both guests and your team. Guests expect attentive yet relaxed serviceyour personality and professionalism must be equally present.
You support the F&B Supervisor with daily operations and help remove obstacles so your team can perform at their best. As a role model you lead by example and contribute to creating memorable momentsfor guests and colleagues alike.
Responsibilities: Heres what your journey with us entails
- Product (food & beverage) menu operational food hygiene service knowledge is essential for you to advise and counsel more junior team members.
- Knowledge of the overall hotel operations is essential for this role to understand the part you play in the wider guest experience.
- You must be proactive in learning new bar trends skills beverage items and bringing ideas to the table to continue drive creativity on the bar.
- Our guests must receive a consistent level of service the first second and fifth time they visit any of our F&B outlets if you do not keep up to date with changes within the department you will not be able to successfully execute this.
- Knowledge of Health Safety and Hygiene (sanitation cleanliness)
- L2 Food Hygiene is preferred and you should work towards achieving this if you dont hold a certification already
- Attendance at Monthly departmental meetings and 1:1s is essential for you to have the knowledge you need in your role.
- Advocate and maintain an exceptionally high standard of five-star luxury lifestyle service within the Food & Beverage Service
- Lead by example with attitude grooming standard body language and tone need to be positive supportive and on brand at all times.
- You are expected to deliver service to your full potential when you are here our guests are paying good money in all outlets in the hotel and without them we wouldnt be able to receive our monthly wage!
- Youre expected to maintain the cleanliness of all food & beverage service areas at all times.
- You are expected to carry out other duties that may be required to ensure a five-star total guest experience.
What is in it for you:
In addition to receiving a competitive salary and investment in your personal development you will have access to an array of perks and discounts including:
- 28 days holiday (including Bank Holidays) with increasing entitlement based on length of service.
- Pension scheme participation.
- Life Assurance coverage.
- Annual Performance Review pay adjustments.
- Complimentary gym and spa access.
- Free St. Pancras Experience for you and a guest including breakfast.
- Free meals while at work.
- Dry-cleaning service availability.
- Complimentary enrolment in BenefitHub granting unlimited deals from various retailers and more.
- 50% discount at any of the St Pancras outlets.
- Marriott Discount Card offering benefits on hotel stays room upgrades gift shop purchases and F&B across 130 countries.
- Travel ticket season loan.
- Cycle to work scheme.
- Employee Assistance Programme access.
- Comprehensive Training and Development programme participation.
- Awards and recognition celebrations among many other benefit
Join Our Team:Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality If you thrive in a fast-paced environment and are passionate about making a difference we want to hear from you.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Full-Time
