Senior Director of Experience Management

Senior Director of Experience Management

Remote- Open to candidates based on the East Coast Midwest or Central US Region

Come make the world and accelerate your success.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you Join our top-notch team of approximately 48000 diverse and high-performing professionals globally who are making their mark on some of the worlds most beloved brands including DEWALT BLACKDECKER CRAFTSMAN STANLEY CUB CADET and HUSTLER.

The Job:

As the Senior Director of Experience Management you will drive customer-centric initiatives using exceptional skills in UX strategy and design leadership. This leadership position is ideal for candidates who have extensive experience in developing strategies leading teams partnering fostering collaboration and optimizing customer experience through design methodologies digital ecosystems and innovative practices.

Key Responsibilities

• Develop and execute a comprehensive customer experience strategy aligned with organizational goals enhancing satisfaction loyalty and profitability through innovative UX methodologies and practices.
• Lead UX teams and processes ensuring transformational digital experiences using Agile UX practices design systems engineering and platform optimization techniques.
• Deliver strategic initiatives like Project Polaris and digital transformation frameworks while fostering collaboration across diverse departments such as IT brand regional marketing and customer support.
• Establish feedback loops to gather actionable insights and implement improvements based on customer needs pain points and desires.
• Build and mentor cross-functional teams of UX practitioners and business analysts fostering excellence in customer journey mapping and design-driven solutions.
• Utilize analytics tools to establish KPIs to ensure customer experience optimizations are both impactful and result-driven.
• Present best practices and training to foster innovative approaches to UX and digital methodologies.
• Partner with IT to leverage and prototype emerging tools like generative AI and modern CX platforms to optimize customer interactions and digital touchpoints effectively.

The Person:

You love to learn and grow and be acknowledged for your valuable contributions. Youre not intimidated by innovation. Wouldnt it be great if you could do your job and do a world of good In fact you embrace it. You also have:

• Bachelors degree in UX Design Human Capital Interaction or related field. Masters degree preferred
• 12 years of experience across UX Research Consumer Insights Data Analytics or related fields.
• Ability to anticipate market trends evolving customer expectations and develop forward-thinking strategies to address these dynamics using expertise from past UX engagements with Fortune 500 brands.
• Collaborate across teams fostering partnerships with stakeholders to drive exceptional outcomes in digital transformation.
• Proficient in data-driven solutions to bridge customer experience gaps measuring outcomes through actionable intelligence.
• Proven ability to lead high-performing international teams by mentoring coaching and building centers of excellence focused on UX methodologies and innovation.
• Expertise in tools and technologies for managing and enhancing customer journeys through innovative UX systems such as design systems engineering.
• Ability to strongly align processes and strategies with the end-user perspective ensuring customer-first digital transformations.
• Adept at dissecting complex challenges to deliver solutions that address client goals enabling organizational growth.

The Details:

Youll receive a competitive salary and a great benefits plan including:

• Medical dental life vision disability 401(k) Employee Stock Purchase Plan paid time off and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.

And More:

We want our company to be a place youll want to be and stay. Being part of our team means youll get to:

• Grow: Be part of our global company with 20 brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources including our digital learning portal.
• Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism giving back and sustainable business practices.

Whats more youll get that pride that comes from empowering makers doers protectors and everyday heroes all over the world. Were more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. Were visionaries and innovators. As successful as weve been in the past we have so much further to go. Thats where you come in. Join us!

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This role is not eligible for visa sponsorship (H1B OPT/CPT TN etc).

We Dont Just Build The World We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative tech-driven and highly collaborative team environment supported by over 58000 professionals in 60 countries across the globe. Here youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS DEWALT CRAFTSMAN MAC TOOLS and Black Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

Were the Worlds largest tool company. Were industry visionaries. Were solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art smart factory products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843 but that hasnt stopped us from evolving into a vibrant diverse global growth company.

Benefits & Perks

Youll get a competitive salary and a comprehensive benefits plan that includes medical dental life vision wellness program disability retirement benefits Employee Stock Purchase Plan Paid Time Off including paid vacation holidays & personal days and tuition reimbursement. And of course discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

Career Opportunity: Career paths arent linear here. Being part of our global company with 60 brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:
Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here too.

Purpose-Driven Company:
Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism giving back and sustainable business practices.

EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veterans status or any other protected characteristic.

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