Field Service Deployment Specialist

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business everyday life and making a better world creating lasting impact for everyone.

We design build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation Process Automation Climate Control Life Science and Transport.

Our partnership approach breaks through problems and reduces complexity. We dont invent in isolation we collaborate with our customers. We listen closely and we think differently creating space for diverse minds to innovate. We are working together to make businesses safer more sustainable and more productive.

Role Overview:

This Field Service Deployment Specialist position is recognized as a multi-dimensional role coordinating with internal and external resources to ensure service is performed at the highest level. The resource filling this role must be able to work with internal and/or external clients developing an in-depth understanding their needs and requirements. The ability to effectively initiate develop and coordinate resources (people and material) is considered critical for success in this role.

Work Environment: On-site in Houston TX. 25% Travel annually

Key Responsibilities:

• Assists with planning and execution of Field Service activities
• Schedule & dispatch Field Service Technicians (FST) Tooling and Spare Parts to Job sites in time to meet job requirements / customer needs
• Ensure proper / required tooling is available to perform scheduled work
• Advise Service Technicians of their schedule commitments
• Develop and provide complete Job Information Packets to FST for assigned work (Drawings datasheets customer information job history etc.)
• Facilitate parts orders to support Service Technicians on-site and assists with expediting parts shipments
• Manage customer purchase orders (PO) intercompany purchase orders intercompany cost transfers and 3rd party purchase orders for assigned work
• Assure purchase orders and any revisions are entered in salesforce / IFS by billing coordinator
• Monitor and manage costs on service orders. Notify customers when costs reach 75% of Purchase Order.
• Manage change order (CO) process with customer / sales to ensure invoicing is not delayed awaiting change order
• Provide data to billing coordinator to enable weekly forecasts and 30 day lookahead are accurate
• Gather and review field / repair documentation for completeness prior to sending to billing coordinator for invoicing
• Review create or modify Salesforce information to ensure work can be monitored by stakeholders (sales management etc.)
• Assist in the development of processes procedures and workflows to improve performance of the field service group.
• Manage revision of templates bill sheets rate sheets and other documents
• Coordinate & manage FST travel process
• Maintain after hours phone support and call schedule
• Provide post-job follow-up to ensure all actions are complete (drawing changes spares re-stock quotes repair parts returned to Houston required customer reports internal reports etc.)
• Assist Proposal Manager / Estimator with providing quotes to customers for service jobs
• Assists with determination of new construction project commissioning schedules and ensure sites are properly supported (hydro kits flushing kits technical support etc.).
• Works closely with Technical Engineers for defining problems troubleshooting and resolving product problems

Critical Competencies for Success:

• HS Diploma required; AA degree desired; BS degree preferred
• 3 to 5 years of experience in a related field / similar role or a field service role; or combination of education and experience
• Knowledge of company products practices and procedures in managing work relating to service manufacturing and delivery.
• Knowledge in the area of contracts contracts management and terms and conditions
• Creative thinking/problem solving skills necessary
• Effective communication skills (oral and written) required
• Self-driven personality
• Ability to work in a fast-paced environment
• Knowledge of principles of order administration including contract provisions and precedents
• Knowledge of concepts practices and products in the valve industry desirable
• Computer literate (MS Word Excel Outlook Project) desirable
• Knowledge of manufacturing processes and techniques desirable
• Bilingual Spanish desirable but not required

Pay range: $95000 - 105000

Within this range individual pay is determined based on skills experience and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws if applicable.

What IMI Can Offer You

At IMI one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so we offer choice for all your health and wellbeing needs.

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO PPO and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support like our Pride Network and Network of Women groups
• PTO encompassing inclusive holidays
• Career Development opportunities (IMIs Catalyst Program)
• Employer contribution for Health Savings Account and in many cases free virtual telemedicine and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into including but not limited to: Critical illness insurance hospital indemnity legal insurance identity theft protection and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors webinars and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose only to profit or refund your investment 100%

**Benefits plans change year over year but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.

Health Safety and Environmental Duties At IMI we are all personally committed to protecting our people minimizing our impact to the environment the communities we operate in and our company. All members of our workforce have the duty to ensure the health safety and welfare of themselves others and the environment. Every employee is expected to follow all HSE operating procedures also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings particularly with customers suppliers advisors employees and the accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.