Sr. Director, Product Management
Sr. Director, Product Management
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Job Description
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What Youll Be Doing
As an integral member of the Personal Banking Products team and reporting to the VP Product Development and Client Engagement the Sr. Director Product Management will have ownership for the everyday banking product portfolio including Profit and Loss management. The Senior Director is accountable for pricing and product development to maximize account balance revenue and profit growth and owns the end-to-end brand and client experience for our top retail suite of products. As head of a product portfolio you will ultimately own your products the brand balances profitability and the Senior Director is accountable for driving profitable balance and account growth of the Everyday Banking portfolio including Smart and Smart Plus and increasing the % of primary deposit relationships across our client base finding the right mix of creative problem solving analytics and promotional levers to grow is up to you! You will challenge the status quo is a necessity not a nice-to-do as finding and delivering key points of differentiation in the market is what will set CIBC apart. The ideal candidate for this role is someone who is flexible thrives in ambiguity think quickly and creatively and approaches problem solving teamwork and innovation with a positive attitude.
At CIBC we enable the work environment most optimal for you to thrive in your role youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.
How Youll Succeed
Broad/Strategic thinker Create and own the annual and multi-year strategic and financial planning processes for the portfolio across: Everyday banking products (i.e. Smart and Smart Plus) Key segment product offers and benefits (e.g. seniors youth/students) Franchising opportunities (e.g. strategic initiatives group banking single-product only clients family banking). You will lead funded strategic initiatives to drive portfolio growth and improve the client experience (e.g. Youth & Student product construct and experience design). Design and execute client journeys to discover purchase and use everyday banking products working closely with key partners such as Client Engagement Digital and Payments with a strong focus on establishing primary deposit relationships and franchising clients into a multi-product relationship.
Results oriented Assess sales channel performance and put strategies and tactics in place to optimize results. You will develop new features and lead acquisition campaigns and offers and pricing to drive portfolio growth increase funded accounts drive sticky deposit and payment behaviours and increase the value of our product suite for our clients; establish overall pricing strategy for this portfolio and ensure pricing guidelines in place for all products in the portfolio; develop strategies to migrate legacy accounts to hero products.
Develop strong partnerships Monitor the market and competitive environment (consumer technology competition and government/regulatory agencies) and use to develop strategies and recommendations to protect / grow our portfolio and evolve our products pricing and experiences. Assess current state campaign performance and work with key partners to enhance (e.g. Analytics Modeling Marketing Front Line); work closely with marketing product communications and sales forces to improve savings penetration reach new clients optimize across multiple sales channels (e.g. banking centres digital mobile sales force wealth) and ultimately drive portfolio growth; work closely with Payments to find ways to make the payments experience easier and more innovative for our clients.
People management Build team and individual capabilities by providing development opportunities such as job shadowing special projects and training. Create a positive work environment and being an effective role model by championing CIBCs mission vision and talent to align individual capabilities with job requirements and business unit goals.
Collaboration You will have frequent contact with senior leadership and executives in Deposits and Personal Banking Products; key relationships with partners in Sales Channels Enterprise Payments Marketing Finance Analytics Digital Technology; frequent contact with product managers analytics and delivery teams; Contact as required with external vendors and consultants
Who You Are
You can demonstrate 10 years of work experience in results driven business related function e.g. product management strategy development strategic planning analytics financial modeling and management consulting problem solving relationship management and influencing.
You have demonstrate excellentPowerPoint and Excel skills to prepare executive-level communications and presentations and execute complex analyses.
You have completed a Bachelors / Masters degree in business related field with preferred experience in strategy strategic planning or analytics (e.g. MBA CFA CA CMA)
You give meaning to data. Strong understanding of financial client and operational data Managing multiple activities of varying complexity and maintaining the highest quality of outputs while under time constraints You enjoy investigating complex problems and making sense of information. Youre confident in your ability to communicate detailed information in an impactful way.
Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
You embrace and champion change. Youll continuously evolve your thinking and the way you work in order to deliver your best.
Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation coding French proficiency MS Office). Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 24th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Building Partnerships Change Management Creativity Cross-Functional Team Leadership Deposit Growth Innovation Long Term Planning Market Growth Strategies P&L Leadership Pricing Strategies Problem Solving Product Management Product Strategies Profit and Loss (P&L) Ownership Project Management Relationship Building Results-Oriented LeadershipRequired Experience:
Director
Employment Type
Full-Time
