Tourism Information Counselor 1-3

This is a fulltime position located at theState Capitol Welcome Center in Baton Rouge LA.

This position is responsible for providing guided tours of the Louisiana State Capitol to individuals and groups. They are also responsible for advising guests on attractions lodging and dining resources throughout the state to encourage guests to experience everything that Louisiana has to offer. Foreign language skills absolutely a plus. Friendly outgoing knowledgeable about Louisiana history and architecture. Additionally tour guides are expected to be able to manage tour groups as large as 120 students and must be proficient public speaker. This position requires an independent worker who can make real time decisions to facilitate good group experiences. Available weekends. An ideal candidate will have at least one year of customer service experience. This position may also attend fairs festivals and trade shows in support of the Louisiana Office of Tourism mission.

The Louisiana Office of Tourisms vision is to market and promote the brand of Feed Your Soul showcasing Louisiana as a travel destination increasing revenue generated by the tourism industry and contributing to the economic impact of tourism in all 64 parishes.
The Office of Tourism partners with tourism professionals and industry stakeholders in private and public sectors to extend and enhance their efforts to reach domestic and international consumers and travel trade.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

• Gives innovative and engaging tours of the State Capitol and capitol grounds to school groups dignitaries and all manner of visitors.
• Meets and greets the general traveling public welcoming them to Louisiana.
• Provides general and detailed information (including directions) on attractions tours restaurants parks museums events and other places of interest to visitors of Louisiana.
• Offers and distributes maps and brochures to visitors and makes sure all brochure racks are well stocked.
• Works with other travel counselors and supervisors to secure reliable information on current activities festivals attractions lodging restaurants and other tourism related businesses and to generally increase knowledge of the state.
• Works with others travel counselors and the supervisor to continually compile file and update reference materials and utilizes the internet responsibly in order to increase the resources available to find answers to visitors unusual questions.
• Attends and participates in job safety training position and center specific training and other courses that may be required or recommended including but not limited to: customer service harassment blood borne pathogens and driver safety.
• Receives requests for State Capitol tours by email and phone.
• Schedules tours in Outlook and desk calendar.
• Must demonstrate and utilize advanced computer skills and knowledge of a wide range of general and proprietary software Office Suite Outlook (word processing spreadsheet electronic mail and others) usage of a wide variety of online forms and internet portals. Must demonstrate and exemplify responsible usage of the internet.
• Must be able to lift 30 pounds.
• Must be able to work a flexible schedule including weekends and holidays evenings and be accessible/available in an emergency.
• Performs other duties accepts additional responsibilities as assigned and delegated.

Position-Specific Details:

Appointment Type: This is a probational appointment; current classified permanent status state employees may be required to accept a probational appointment.

Work Schedule: The State Capitol Welcome Center is open to the public from 8:00 AM - 4:30 PM Monday-Sunday. This position may be required to work overtime weekends holidays evenings and/or travel.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e. relevant detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

The Office of the Lieutenant Governor and the Department of Culture Recreation and Tourism are participants in the E-Verify system for identification and employment eligibility purposes.
Louisiana as a State is a Model Employer for People with Disabilities.

For further information about this vacancy contact:

Pacee Wallace

Department of Culture Recreation & Tourism

1051 N. 3^rd Street

Baton Rouge LA 70802

Phone: