Customer Service Representative - Santa Rosa Airport
Customer Service Representative - Santa Rosa Airport
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location.
This full time position is for our Santa Rosa Airport location. The pay is $21.00 per hour and includes comprehensive medical benefits paid time off 401K matching profit sharing and rental discounts! A California driver license is required.
Schedule:
Thursday Friday Saturday Sunday Monday - 2pm to 11pm
Responsibilities
- Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Somecollegepreferred
- Must have at least 6 months prior customer service retail or administrative support experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be able to work the following schedule(s): 5 Days a week for 40 hours:
- Thursday to Monday from 2pm to 11pm
Required Experience:
Unclear Seniority
Employment Type
Full-Time
