Senior Outdoor Lighting Rep (Or Entry Level)

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of Do you want a workplace that will challenge you and offer you opportunities to learn and grow A position at Xcel Energy could be just what youre looking for.

This position can be based in St. Paul MN or Amarillo TX on a hybrid (3 days per week in office) work schedule.

Position Summary
This position is responsible for answering and resolving community inquiries by email phone and in person; process new business orders initiate inside sales for Outdoor Lighting communicate and support other areas of Outdoor Lighting process contract changes analyze and correct customer bills generated by the computer work on specialized projects maintain a high level of knowledge regarding Outdoor Lighting marketing programs provide exceptional customer service dispatch and scheduling of jobs and knowledge of Microsoft Office products CRS SAP ISU MWM and FastApp.

Essential Responsibilities

• Responsible for answering and resolving community inquiries by email phone and in person. Handle incoming calls concerning streetlight and night watch maintenance as well as installs and removals for cities county and private customers. Resolve billing and customer concerns regarding Outdoor Lighting. Explain rates calculate credits and debts. Have the ability to handle difficult customer by phone creating a win/win situation for the community and Outdoor Lighting. Provide various correspondence upon request of the community.

• Responsible for analyzing and correcting residential and commercial Outdoor Lighting bills generated by the computer. This person is responsible for the process and billing of Outdoor Lighting accounts.

• Responsible of initiating sales leads for Outdoor Lighting. This includes handling and distributing possible contacts for Outdoor Lighting. Complete knowledge regarding the marketing programs offered by Outdoor Lighting and be able to communicate the benefits to the customer.

• Office Projects/Contract Management. Responsible for the monitoring of projects from start to finish. Monitoring the flow of Outdoor Lightings contract process to ensure a timely and inaccurate process. Responsible for identifying possible process improvements.

• Responsible for dispatching and scheduling jobs. Scheduling and dispatching of daily streetlight repairs and all re-lamping of streetlights for Outdoor Lighting. Provide on-going support to Outdoor Lighting crews. This may also include the utilization of Microsoft Office products CRS SAP ISU MWM and FastApp.

Minimum Requirements - Outdoor Lighting Rep (Entry Level)

Hourly pay range: $19 - $27 (Non-Exempt Full-Time Employee)

• High school Diploma two or more years post high school education.

• 2-4 years customer service experience either by email in person or by phone.

• Computer knowledge in Microsoft Office products CRS SAP ISU MWM and/or FastApp.

Minimum Requirements Outdoor Lighting Rep (Senior Level)

Hourly pay range: $25 - $35 (Non-Exempt Full-Time Employee)

• High School Diploma Post high school education and/or 5 to 7 years of experience in Customer Service either by email phone or in person.

• Knowledge in project management.

• Extensive computer knowledge in Microsoft Office products CRS SAP ISU MWM and/or FastApp.

As a leading combination electricity and natural gas energy company Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at .

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