Lead Application Support Engineer
Lead Application Support Engineer
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1 Vacancy
Job Description
Lead Application Support Engineer
Who is Gen II
Gen II is a leading fund administration provider focused entirely on serving private capital asset managers and investors with a best-in-class combination of people process and technology. Gen II has more than $1 trillion in private fund capital assets under administration and recently acquired Crestbridge to expand operations in the UK and Europe.
With 13 offices and more than 1700 employees in the U.S. Canada the UK and Europe were looking for do-ers problem-solvers and entrepreneurs like you who want to make an impact in our industry grow with us and create a community where everyone thrives.
Careers mean more at Gen II more opportunity more innovation and more ideas! Youll have the opportunity to grow in ways that are meaningful to you and work alongside some of the best people in their field. Youll also receive training which will advance your skill set both technically and personally allowing you to achieve your career aspirations with us. Be part of our community that recognizes achievements promotes from within and receive meaningful benefits which focus on your physical mental and financial well-being.
Whats the role
We are seeking a Senior Financial Applications Engineer to provide advanced technical support for our financial technology platforms. You will be responsible for providing 3rd line support addressing complex technical challenges and contributing to enhancements of our financial systems. Working under the guidance of platform and technology owners you will resolve sophisticated issues implement technical improvements and ensure systems operate efficiently to meet business objectives.
What youll be doing
Provide advanced (3rd line) technical support for financial and accounting applications addressing complex issues that require deep technical expertise
Investigate and resolve sophisticated technical problems that couldnt be addressed at lower support levels
Work with platform owners to understand system architecture and implement technical solutions aligned with overall application strategy
Drive resolution of complex application issues coordinating with vendors and internal teams as needed
Implement system configurations and technical enhancements to improve application performance and reliability
Develop technical solutions to address recurring issues and prevent future occurrences
Support relationships with third-party vendors for technical escalations including detailed issue analysis and complex problem resolution
Create and update technical documentation including configuration specifications troubleshooting guides and solution designs
Execute complex testing scenarios for new features and system upgrades ensuring thorough validation before deployment
Participate in root cause analysis for critical incidents and implement preventative measures
Identify and propose technical improvements and automation opportunities within financial systems
Provide technical guidance to junior team members on complex application issues
The ideal background for this role:
Proven experience in application support or engineering roles (minimum of 5 years)
Experience supporting accounting platforms and financial systems
Knowledge of PFS Paxus is highly desirable
Understanding of fund accounting principles is a positive but not critical
Strong proficiency with SQL and database concepts for advanced troubleshooting
Advanced troubleshooting skills and ability to diagnose and resolve complex technical issues
Experience in technical problem escalation and resolution in enterprise environments
Experience implementing system configurations and technical enhancements for financial applications
Experience working in an Agile environment is desirable
Self-motivated proactive with a strong sense of ownership and analytical problem-solving abilities
Good communication skills with the ability to explain complex technical concepts to various stakeholders
Detail-oriented and able to manage multiple complex priorities in a fast-paced environment
Ability to work independently as well as collaboratively within a team
Excellent communication skills in English
Role Location/Hybrid Schedule
This role will be based in our Southampton office with up to four days on-site per week required. Although the nature of most of the roles within Gen II cannot be classed as totally flexible there is scope in some cases for a form of Agile Working. The different ways in which Agile Working can be undertaken is dependent on the demands and needs of the business the office space available and the individuals preferences and circumstances.
Employment Type
Full-Time
