Sales & Service Officer
Sales & Service Officer
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Job Purposes
Melaksanakan kegiatan operasional dalam rangka memberikan pelayanan yang prima (Service Excellent) untuk mendukung pertumbuhan bisnis dan kepuasan nasabah melaksanakan fungsi kontrol sesuai dengan prinsip-prinsip kepatuhan peraturan internal dan external yang berlaku.
Job Purposes
Main Accountabilities
1)Sales & Service :
- Memastikan Standard Pelayanan Sales & Service di cabang sesuai Ketentuan
- Memberikan pelayanan sesuai SLA yang berlaku
- Menangani & melakukan tindak lanjut ataskomplain di cabang sesuai ketentuan
2)Financial :
- Mendukung pencapaian target bisnis sesuai yang ditetapkan
- Melaksanakan Sales Process di area SSO untuk mendukung pertumbuhan bisnis.
- Melaksanakan proses operasional yang mendukung pencapaian target finansial yang telah ditetapkan
3)Risk & Control :
- Melaksanakan proses KYC APU & PPT sesuai ketentuan yang berlaku.
- Melaksanakan Proses Transaksional di area SSO sesuai ketentuan internal dan eksternal yang berlaku.
4)Productivity & Eficiency :
- Mengikuti training/pelatihan/sertifikasi yang ditetapkan
- Melakukan diskusi dengan PUK apabila diperlukan
Main Accountabilities
Measurement Criteria
- Service Measurement SLAComplaint Resolution
- Bisnis PerformancePencapaian Target Bisnis
- Audit RatingICU RatingBOR FindingORMSRCSA
- Training MandaysCertificationEmployee Engagement Survey
Job Specification (EducationCertification)
Minimum D-3
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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