Support & Operations Specialist with English and German, Amazon Freight

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Amazon Freight Operations (AF) is the pan-European control center for Amazon Freights Shipper Support and Transportation Execution. The team is responsible for disruptions management of the orders placed by our customers (shippers) and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freights European transportation network and have direct impact on Shipper Experience.

AF is looking to hire a motivated highly committed and customer-obsessed Support & Operations Specialist speaking English and German.

Support & Operations Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery and provides proactive and timely resolution to any issue by taking real-time decisions and having an effective communication with the stakeholders that build rapport.

The candidate should be customer obsessed! They should be able to communicate to a high standard in both verbal and written form (English and German).

Key job responsibilities
Responsibilities include but are not limited to:

- Proactively monitor customer shipments to identify address and prevent potential issues of our English and German speaking customers.

- Develop and execute effective service recovery plans as necessary.
- Continual proactive communication with customers (shippers) and external partners (carriers) to ensure a smooth customer experience.
- Identify and eliminate root causes of defects in order to drive efficiency in Amazon Freights operations systematically escalating problems or variances in the operation to the Supervisors and Shift Managers
- Work within various time constraints to meet critical business needs.


A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

About the team
Benefits offered:
- Meal vouchers
- 5 additional days of paid vacation
- Multisport card available
- Paid annual public transport ticket in Prague or parking in the office parking
- Company discount
- Pension fund contribution
- Life and disability insurance
- Refreshment in the office
- Team events and engagement activities
- Language courses starting on Day 1 of employment
- Career Choice Program to advance your career progression after 12 months of employment
- Place of work: Amazon modern offices in Praha-Karlin (metro Invalidovna)

- Advanced level of German(B2/C1) and English (B2/C1)
- High-school diploma or equivalent
- Previous experience in a similar role in retail or logistics or a similar customer facing customer obsessed environment.
- Experience in MS office mainly Word and advanced Excel (Pivot Tables VLookUps)


- Bachelors degree in a relevant discipline.
- Experience in using SQL and databases in a business environment
- Being comfortable with a multi-tasking high-energy environment

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