Chargeback Analyst [Contract]
Chargeback Analyst [Contract]
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Job Description
Please Note: If you are a current Spin Master employee with access to Workday apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global childrens toy entertainment and digital gaming company
At Spin Master our unwavering commitment to open mindedness integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack By hiring the best and brightest mindsand thats why we want you!
Job Description:
What will you work on
The Chargeback Analyst will play a key role in the Supply Chain operations team in the logging tracking and reporting of customer Chargebacks.Role will also include review and resolution of retailer customer chargebacks providing guidance to a diverse group of stakeholders (order management logistics transportation IT etc.) to improve operational performance and minimize costs.
How will you create impact
- Pull Non Compliance data from customer portals finance system and emails. Log the data on the tracker. Cross-reference with SAP data to include the order details.
- Assist with Investigation of chargebacks identify invalid claims and dispute them with our customers via portal or email.
- Prepare and present weekly chargeback data for the Operations team on the Customer Focus Meetings providing root causes and corrective actions to mitigate chargebacks.
- Own and drive the resolution of chargeback issues with warehouse and internal teams through implementation of continuous improvement initiatives and facilitate the associated change management activities
- Identify the need of Training Sessions with the warehouses and internal teams and work closely with the Retail Compliance Lead to ensure understanding of the requirements and compliancy.
- Analyze vendor agreements/guides in order to translate Trade Partner compliance programs to operational capabilities. You will be responsible to assess the impact and advise on feasibility/implications
What are your skills and experience
- Related operational or relevant experience.
- SAP knowledge is desired
- Microsoft Office especially Microsoft Excel (pivots v-lookups) skills is desired
#LI-Hybrid #LI-HM1
What you can expect from us:
Our mission is to Make Life More Fun with a vision to push the boundaries of innovation creativity and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
Whats it like to work here
Spin Master is a fast-paced hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isnt for everyone we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment selection and/or assessment processes. Should you require an accommodation please contact our Talent Acquisition team by email at or by phone at and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.
Required Experience:
IC
Employment Type
Full-Time
