Recreation Leader II

The Community Services Department is currently hiring for part-time Recreation Leaders for building and rental coverage at Central Park AND the Patron & Event Services team at the Lewis Family Playhouse.

The positions are dedicated to ensuring that every individual who enters our doors feels welcome and valued. By providing intentional and sincere service and hospitality our team members are committed to fostering a respectful environment that reflects the values of the City of Rancho Cucamongas Community Services Department.

Are you passionate about delivering exceptional customer service and providing opportunities for the community to come together If this sounds like you apply today to join our team.

Who we are

The Community Services Department operates the Epicenter Sports Complex RC Family Resource Center RC Sports Center Victoria Gardens Cultural Center Goldy S. Lewis Community Center and James L. Brulte Senior addition to the above-listed facilities more than 30 different parks are open to the community for passive use park shelters and event rentals hiking trails athletic fields and city-planned special events.

How We Get Things Done

The Community Services Departments guiding principles are the core values by which we operate and are central to how we get things done: Integrity Humility Teamwork Curiosity Inclusivity and Zeal. Successful candidates will embody our core values and have a passion for carrying out the departments Mission and Vision to meet the City Councils goal of ensuring and advancing the quality of life for the community through inclusive decision-making.

The Community Services Department (CSD) offers a diverse range of programs for the community including youth summer camps youth sports contracted classes and several large special addition to these events CSD oversees the daily operations of several city facilities and parks to provide high-quality passive spaces for the community to gather. Recreation Leaders may be assigned based on your qualifications and interests.

• Embody our department values of Curiosity Zeal Inclusivity Integrity Teamwork and Humility.
• Have a professional demeanor are friendly and have a positive attitude.
• Are dependable and available nights and weekends.
• Possessexcellent customer service skills and are proactive in solving problems.
• Can multitask and work well under pressure.
• Have the ability to be flexible and work in an evolving environment.

This role will oversee multiple aspects of on-site rental operationsfrom reviewing applications reserving space collecting payments and handling phone and voicemail inquiries to securing permits creating signage preparing event packets and updating the event planning board. Youll lead site tours communicate with clients before and after their events greet and assist guests provide exceptional customer service and proactively resolve operational issues. Daily tasks include setting up and striking a variety of rentals classes and programs organizing and maintaining inventory managing breakroom upkeep and ensuring our facilities run seamlessly.

• In-person client application intake (reviewing reserving and accepting payments).
• Providing superior customer service to all clients and patrons.
• Greeting the community and welcoming them into our beautiful facilities.
• Identifying and resolving potential issues related to building operations.
• Setting up and striking for a variety of rentals classes and programs.
• Organizing cleaning and storing supplies/equipment inventory.
• Maintaining the breakroom.
• Completing daily checklists

This role will greet guests with a warm friendly demeanor offering assistance and answering questions when asked. They will also act as ticket takers and seat ushers to all performances at the Lewis Family Playhouse. Recreation Leaders are expected to anticipate the needs of our patrons and take initiative in ensuring that everyone has an exceptional experience while attending an event in one of our spaces. Recreation Leaders will also be asked to assist with setup and teardown as well as the monitoring of private rentals in Celebration Hall Lewis Family Playhouse Mainstreet Lobby Black Box and the courtyard. If called upon to assist in the Box Office Recreation Leaders need to be knowledgeable on all presented shows in the Lewis Family Playhouse understand how to sell and upsell tickets be comfortable with asking probing questions to fully understand our patrons needs and must possess excellent customer service skills.

• Providing superior customer service to all clients and patrons.
• Greeting the community and welcoming them into our beautiful facilities.
• Identifying and resolving potential issues related to building operations.
• Setting up and striking for a variety of rentals.
• Serves as the first point of contact and information for our patrons engaging them as a friendly courteous professional representative of the facility.

Must be able to work weekends evenings and holidays.

For more information on this position please visit the job descriptionhere.

Education and/or Experience:

Graduation from high school or equivalent and one year of experience in the implementation of recreation or service programs or activities is desirable or any combination of training and experience that provides the desired knowledge and abilities.

APPLICATION PROCESS

All applicants are required to apply online at This recruitment will be open until filled or until a sufficient number of applications have been received.

Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act please click here. There is a no smoking policy in effect in all City Offices and vehicles. Finally please note that the provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at Applicants may wish to visit the Citys official website at for more information.