Cashier Casino Services lll /Dual Rate Supervisor-Full Time (Caesars Atlantic City)
Cashier Casino Services lll /Dual Rate Supervisor-Full Time (Caesars Atlantic City)
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 19 - 22
Vacancy
1 Vacancy
Posted on :
24-08-2025
Job Description
Description
ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm friendly verbal greeting. Anticipates needs and provides fast flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Caesars Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Responsible for the operation of assigned window which includes but not limited to; currency exchanges jackpot payouts and the redemption of chips gaming vouchers coupons and comps. Verifies assigned funds at the beginning and end of each shift. Ensures accountability of all transactions through verification and documentation exchanges. Issues and redeems counter checks. Operates bank if assigned according to procedures. These banks include; Main Chip and Check banks. Performs cash advance and check cashing transactions. Performs customer deposit transactions. Performs the function of a Pit Clerk and/or Line Facilitator as assigned. Responsible for adhering to all Anti-Money Laundering procedures. Assist in the training of cashiers to work window and bank functions. Fosters a team environment and takes a leadership role in departmental initiatives. Promotes positive interaction with guests and employees at all times. Provides a fun-filled entertaining environment for our guests through flawless delivery and execution of service. Participates in the supervision operation and/or support of Caesars multi-casino Bad Beat system. EDUCATION/SKILLS/EXPERIENCE: High school diploma or equivalent required. Ability to read and write English. Prior experience as a Casino Cashier ll or related position required. Must be able to demonstrate proficiency in basic computer skills. . DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments). ESSENTIAL FUNCTIONS: Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy. Addresses employee performance issues coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance. Consistently follows company policies procedures and industry regulations maintains accurate and up-to-date employee records and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck. Supervises all Cashier Casino Services I II III and Pit Clerks during their assigned shift. Ensures proper staffing levels of assigned area and that superior customer service is provided at all times. Maintains compliance with all State Federal and Internal Controls. Ensures all company policy and procedures are followed at all times. Ensures accountability of all transactions through verification and documentation of exchanges. Responsible for the timely implementation of all procedural changes. Responsible for adhering to all Anti-Money Laundering procedures. Troubleshoots when problems arise and assist all department employees in the performance of their duties. Effectively coach train and develop employees in both customer service and technical areas. Prepares performance evaluations of department employees and ensures timely issuance. Prepares and issues disciplinary action fairly consistently and timely. Assumes full responsibility of duties in the absence of a Shift Manager. Fosters a team environment and takes a leadership role in department initiatives. Completes special assignments as required. Participates in the supervision operation and/or support of Caesars multi-casino Bad Beat system. EDUCATION/SKILLS/EXPERIENCE: College degree in business preferred or related experience required. Ability to read and write English. Must be able to demonstrate proficiency in basic computer skills. Ability to work independently with minimal supervision. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities skills duties requirements effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
$19.00 - $22.00 PER HOUR
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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