Veterinary Receptionist
Veterinary Receptionist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Receptionist Veterinary Front Desk
Salary:$17.00 - $19.00 per hour determined by the candidates skills experience and qualifications.
Schedule: This is a full-time position averaging 35 - 40 hours per week. Typically four 10-hour shifts per week with flexible scheduling options available
Hospital Hours:
- Monday - Friday: 8:00 AM 5:00 PM
- No weekend hours!
West Side Pet Clinic is hiring a full-time Customer Service Professional to be the knowledgeable welcoming face at our front desk. This role goes beyond typical administrative assistant dutiesits about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines explaining procedures or coordinating appointments your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments stronger client relationships and better patient outcomes.
What to Expect
As you join our mission expect to be supported in your work and home life with:
- All the benefits you deservemedical dental vision and plus an employee pet discount because we know your pets are family too!
- Paid time off. Take the time you need to recharge.
- 401(k) with a generous company. We invest in your future while you care for our pets today.
- Employee referral bonus. Earn $1000 when you refer a new team member to one of our 180 partner hospitals across the country.
- Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital whether youre aiming to grow in client care pursue hands-on animal work or simply build a meaningful long-term role.
Key Responsibilities:
- Be the first point of contact: Greet clients and their pets warmly complete the sign-in process verify and confirm appointment details and ensure clients feel informed and reassured.
- Support clinical flow: Escort clients to exam rooms assist in relaying key information between clients and clinical staff.
- Manage client communications: Handle incoming calls for appointments care questions prescription refills and more. Make outbound calls for appointment reminders and follow-up care.
- Operate with accuracy: Process payments manage invoicing and schedule future appointments with attention to detail.
- Speak the language: Understand and communicate clearly about common vaccines lab tests procedures pet behavior and veterinary terminology.
- Create a welcoming space: Help maintain a clean organized and client-ready environmentincluding occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.
Qualifications:
- Previous experience in a veterinary office is preferred.
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g. end-of-life care financial discussions) with empathy
- Ability to maintain a calm professional and positive demeanor
About West Side Pet Clinic
West Side Pet Clinic established in 2014 in Buffalo NY provides high-quality affordable wellness care for dogs and cats. We focus on preventative medicine including physical exams vaccinations and treatment of common health concerns while educating pet owners on proactive care. As an AAHA-accredited clinic were committed to compassionate accessible veterinary services that help pets thrive and support their families.
Employment Type
Hourly
