Customer Service Administration â Global New Accounts

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

Global Servicing(GS) is responsible for the companys customer service travel & lifestyle credit & collections and fraud operations teams that serve our consumer banking merchant and commercial customers around the world. GS provides the worlds best customer experience every day by building on Amexs 175-year legacy of service excellence leveraging new technologies and capabilities to drive innovation and bringing a human touch to each customer interaction.

How will you make an impact in this role

Deliver world-class customer service whilst responding to Customers inquiries and problems on inbound outbound calls and emails 70% admin based 30% phone based
Support customers through the application journey as well as processing and analysing the applications
Complete Anti money laundering and risk verifications on card applications
Build meaningful relationships with our Customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
Meet and exceed quality goals compliance regulations and productivity targets
Navigate a computerized data entry system or other relevant applications
Uphold the Data Protection and Privacy Act for our Customers
Update systems accurately and efficiently
Re-prioritize to adapt to the ever-changing environment

Minimum Qualifications

Highly fluent in Dutch and English with strong verbal and written communication skills especially in a business context.
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal communication and listening skill
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Excellent negotiation influencing and resourcefulness skills
Analytical and problem-solving skills with strong attention to detail
Outstanding organizational skills
Navigate multiple systems and digital tools to service our Customers
Confidence to work in a virtual environment
Proven ability to deliver a high productivity and quality work under minimum supervision

Required Experience:

Exec

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counselling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

How will you make an impact in this role

Deliver world-class customer service whilst responding to Customers inquiries and problems on inbound outbound calls and emails 70% admin based 30% phone based
Support customers through the application journey as well as processing and analysing the applications
Complete Anti money laundering and risk verifications on card applications
Build meaningful relationships with our Customers by offering custom solutions and to negotiate a positive outcome for the Customer and American Express
Meet and exceed quality goals compliance regulations and productivity targets
Navigate a computerized data entry system or other relevant applications
Uphold the Data Protection and Privacy Act for our Customers
Update systems accurately and efficiently
Re-prioritize to adapt to the ever-changing environment

Minimum Qualifications

Highly fluent in Dutch and English with strong verbal and written communication skills especially in a business context.
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering outstanding service in every interaction with our Customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal communication and listening skill
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Excellent negotiation influencing and resourcefulness skills
Analytical and problem-solving skills with strong attention to detail
Outstanding organizational skills
Navigate multiple systems and digital tools to service our Customers
Confidence to work in a virtual environment
Proven ability to deliver a high productivity and quality work under minimum supervision