Customer Success Lead LATAM

Were quickly growing and super excited for you to join us!

About Topsort

At Topsort we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech friendly products and AI. We believe in making advertising intuitive intelligent and genuinely cool without any of the creepy ads or cookie-obsession (well maybe just the chocolate ones). In a rapidly changing industry were on a mission to democratize monetization access for all and ensure that advertising doesnt leave any brand or seller feeling confused or overwhelmed

Today Topsort has 5 major hubs worldwide and employees in 13 countries including Menlo Park Boston Santiago Chile Sao Paulo Brazil Barcelona Spain and Sydney Australia. We are a truly global company that was born in the pandemic thats had rapid growth since out of a genius product a customer-first mentality and a hardworking team of talented individuals. Since our founding in 2021 weve gained customers in retail marketplaces and delivery apps in 40 countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment Do you like seeing your work create real-time impact being part of a rocket ship from the very beginning Lets do the unimaginable - lets make ads clean and cool again with AI and modern technology.

What its like to work at Topsort

Our team is all about straightforward communication embracing feedback without taking it personally and fostering a super collaborative environment. Its a sports team thats hyper focused on winning collaborative internally and competitive externally - never the other way around.

We thrive on working in the open lifting each other up and getting things done with a sense of urgency. Were the kind of team that loves making bold choices sharing extraordinary opinions and maintaining a 100 mph pace. No endless meetings here if it can be done today were all about getting it done today.

What is this role like

Were looking for aHead of Customer Success Publishersto lead and scale our partnerships with leading retailers and marketplaces in Latin America and beyond. This role is a unique blend of strategic relationship management ad tech operations and business growth. You will work closely with our product engineering and commercial teams to help our publisher clients succeed with their retail media businesseswhether theyre launching sponsored listings exploring on-site display or scaling through the Toppie Ad Network.
Youll be the voice of the publisher a thought partner for executives and the operator behind successful campaign monetization.

You will:

• Own the full publisher lifecycle: onboarding training strategy growth and renewals.
• Be a trusted advisorto retail executives and marketing teamstranslating business goals into ad tech solutions.
• Drive monetization success: improve fill rates grow advertiser participation and optimize performance through data.
• Scale publisher operationswith automation playbooks and a high-performing CS team.
• Create thought leadershipand influence how retailers approach retail media from on-site to ad network integrations.
• Report and forecastperformance revenue opportunities and health of publisher partnerships.

What (we think) you need to be successful but were open to outliers too:

• 10 years of experience in Customer Success Strategic Partnerships or Sales in AdTech SaaS or Retail Media.
• Strong knowledge of digital advertising (DSPs SSPs ad servers RTB performance marketing etc.)
• Track record of working with or at marketplaces retailers or media publishers.
• Comfortable with ambiguity fast-paced environments and complex technical products.
• Excellent communication in English and Spanish (Portuguese plus).
• Proven ability to lead teams influence stakeholders and drive measurable outcomes.
• Strategic thinker who also loves execution and results.

Do you sound like the right fit Lets dive right in!