Guest Services Supervisor - Expression on Intererst

Since opening recruitment in June 2025 we are grateful for the number of applications we have had and the amazing people we have joining us this season. With that most of our positions are filled. This is a space to register your interest in joining us this winter.

Please understand that we will only respond to applications if and when a position becomes available that is suited to you based on the information that you have provided.

Location: Niseko Japan

Contract term: Seasonal / Full-time

Period: November 2025 - March 2026

Work hours: Average of 40 hours per week during peak season

About Us

Rhythm is about creating epic experiences for our customers which starts with our people. We live by our values and put people first. We take pride in creating working and living environments that foster innovation adventure and balance. Working at Rhythm is more than a job its an experience you will have forever.

The Role

The Guest Services Supervisor leads the front-of-house counter and administrative guest service teams within Rhythms dynamic rental retail and workshop hubs. Based in our Hirafu (Niseko) Wadano (Hakuba) or Kitanomine (Furano) stores this role involves team leadership customer service coaching point-of-sale management and a sharp eye for detailensuring smooth guest flow and top-tier service. Youll work closely with the Store Manager and collaborate across departments to keep things humming behind the scenes and energised out front.

Key Responsibilities and Duties

This is a top-line overview; the full job description is available by request and during the interview process.

• Lead and support the Guest Services counter and admin teams to deliver seamless stoke-filled in-store experiences.
• Oversee day-to-day front-of-house operations including POS bookings guest accounts and cash handling.
• Manage guest flow handle enquiries and complaints and ensure service excellence across all store counter spaces.
• Collaborate with Sales Drivers and Store teams to coordinate bookings guest logistics and large group arrivals.
• Create staff rosters approve timesheets and support training and performance feedback.
• Monitor admin dashboards (e.g. Square EasyRent) to ensure timely account resolution and gear recovery.
• Maintain store presentation consumable stock levels and seasonal setup/pack-down operations.
• Uphold Rhythms customer service standards and help foster an epic supportive team culture.

What youll need to succeed

Leadership and Team Management

• Proven ability to train supervise and motivate a diverse team.
• Strong communication skills to maintain high levels of internal communication and manage inquiries effectively.
• Capacity to monitor and evaluate team performance providing regular feedback and resolving issues.

Customer Service Excellence

• Demonstrated experience in delivering high levels of customer service.
• Skilled in handling customer complaints and comments both proactively and reactively.
• Ability to ensure smooth POS transactions and overall positive guest experiences.

Administrative and Organizational Skills

• Competence in maintaining and updating customer records managing outstanding accounts and processing various payment types.
• Experience with scheduling and rostering using systems like Tanda.
• Ability to perform end-of-morning and end-of-night procedures accurately.

Computer and Systems Literacy

• Proficient in using POS systems and administration tools such as Google Drive EasyRent and Square.
• Skilled in monitoring dashboards reporting and closing outstanding accounts.
• Capability to provide feedback and implement changes for system improvements

The Perks and Benefits

As a Rhythm employee youll experience the same legendary hospitality we extend to our guests. Were passionate about looking after our crew and here are just a few of the perks youll enjoy when you join our team:

• Live Work and Play in Paradise: Immerse yourself in one of the worlds top mountain resorts.
• Work with a Legendary Crew: Join a team thats passionate fun-loving and deeply connected to the industry.
• Subsidized Staff Accommodation: Affordable housing options and housing assistance to help you settle in.
• Epic Social Scene: From team ride days and department dinners to staff parties events and day trips our social calendar is packed with opportunities to connect and unwind.
• Wellness and Lifestyle Benefits: Access the Rhythm Wellness program enjoy free snowsports or bike demos and take advantage of generous store discounts for you your friends and your family.

At Rhythm we work hard but we play even harder. If you know anyone whos worked with us before theyll tell you this isnt just a job- its an experience of a lifetime. Our fun supportive culture is the heart of everything we do because people like you make Rhythm what it is.

Ready to join

If you have the skills the flair and the stoke (enthusiasm) to share we want to hear from you! Your passion for adventure and alignment with our core values could be the perfect fit for an unforgettable experience.

If you have any specific questions or require further clarification please dont hesitate to reach out.

Required Experience:

Manager