Front of the House Guest Manager (m/f) - Falkensteiner Hotels & Residences
Front of the House Guest Manager (m/f) - Falkensteiner Hotels & Residences
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1 Vacancy
Job Description
Do you want to be part of a steadily growing family-owned business running more than 30 hotels & residences in Europe Would you like to contribute to creating a feel-good home away from home for our guests At Falkensteiner you can expect a dynamic and open team that values both innovation and tradition. We are looking forward to getting to know you and soon welcome you as part of our team in Prague as:
Receptionist / Front of the House Guest Service (m/f)
YOUR TASKS:
- Ensures that the day-to-day operations at the Front Office run smoothly
- Performs all administrative tasks and handles correspondence
- Welcomes and assists guests (check-in and check-out)
- Individually attends to guest requests and manages complaints
- Ensures that office organization operations run smoothly
- Is responsible for professionally and quickly handling incoming reservations
- Is the first point of contact on site for guests
- General assistance activities including arranging for food and beverages for guests
- Taking and forwarding general questions and requests (by phone and in person)
YOUR PROFILE:
- At least 23 years of work experience in the front office area
- Completed hospitality vocational training
- Professional appearance and outstanding manners
- Valid driving license
- Outstanding communication skills and a compelling and engaging demeanor
- Excellent written and spoken German and English; additional languages are desirable
- Good Microsoft Office skills and Protel skills
- A can-do attitude hands-on mentality and strong solution orientation
- Team player
OUR BENEFITS:
- All-inclusive onboarding for a good start at work
- Buddy program
- Healthy and balanced employee meals in our team restaurants (also on days off)
- Free use of the fitness area
- Individual development planning and support through internal and external training and development opportunities
- Cross-exposure opportunities in other Falkensteiner hotels
- Opportunities to help shape the future in a dynamic and open working environment
- Attractive location for sports and leisure activities
- Team Member Rate and Family & Friends Special Rates with additional discounts on F&B and spa services
Further benefits can be found here: you have any questions please do not hesitate to contact us by e-mail.
Please apply exclusively via the Apply for this job button.
We are looking forward to receiving your application!
CONTACT:Helena Seidlova HR Manager Opletalova 1402 / 21 Praha 1
Have a look on your future working place: version:
Chcete se stt soust neustle rostoucho rodinnho podniku kter provozuje vce ne 30 hotel a rezidenc v Evrop Chtli byste se podlet na vytven dobrho pocitu z domova pro nae hosty Ve spolenosti Falkensteiner mete oekvat dynamick a oteven tm kter si cen jak inovac tak tradic. Tme se e Vs poznme a brzy pivtme v naem tmu v Praze jako:
Recepn (m/)
POPIS POZICE:
- Zajitn kadodennho hladkho chodu Front Office
- Administrativn prce a veden korespondence
- Vtn a pomoc hostm (check-in check-out)
- Individuln pstup k poadavkm host a een stnost
- Zodpovdnost za profesionln a rychl vyizovn pchozch rezervac
- Prvn kontakt pro hosty hotelu
- Veobecn pomoc hostm v. zajitn jdel a npoj
- Pijmn a pedvn veobecnch dotaz a poadavk (telefonicky a osobn)
PROFIL UCHAZEE:
- Nejmn 2-3 roky pracovnch zkuenost v oblasti Front Office
- Dokonen odborn vzdln v oblasti hotelnictv
- Profesionln vzhled a vynikajc chovn
- Platn idisk prkaz
- Vynikajc komunikan dovednosti a pesvdiv a pjemn chovn
- Vynikajc znalosti nminy a anglitiny slovem i psmem; znalost dalho jazyka je vhodou
- Dobr znalost Microsoft Office a Protelu
- Pozitivn a aktivn pstup siln orientace na een
- Tmov hr
NABZME:
- All-inclusive onboarding pro dobr start v prci
- Zdrav a vyven zamstnaneck stravovn
- Individuln plnovn rozvoje prostednictvm internch a externch kolen
- Pleitosti podlet se na utven budoucnosti v dynamickm a otevenm pracovnm prosted
- Zvhodnn ceny pro zamstnance za ubytovn a sluby v rmci spolenosti Falkensteiner
Veker informace o benefitech spolenosti: ppad jakchkoli dotaz ns nevhejte kontaktovat e-mailem.
Odpov na inzert podvejte vhradn prostednictvm tlatka Apply for this job ne.
Tme se na vai odpov!
KONTAKT: Helena Seidlov Administration/HR Manager Opletalova 1402 / 21 Praha 1
Required Experience:
Manager
Employment Type
Full-Time
