Regional Client Director
Regional Client Director
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Job Description
Can you ignite IGDs growth ambitions in Asia
We are looking for a highly skilled proven Account Manager with experience in the FMCG industry.
About the role
You will account manage a group of existing IGD customers mainly FMCG grocery retailers and selected branded manufacturers. The majority of customers are likely to be based in key markets across Asia. You will build and nurture strong relationships serving as the primary point of contact for all account-related matters.
Your role is to meet agreed financial targets selling IGDs full range of products and with a particular focus on our Retail Analysis. You will deliver outstanding levels of customer service working closely with the wider Sales and Solutions team.
The responsibilities
Reporting in to the Global Customer Lead these include:
Commercial and financial
- Delivery of agreed renewal revenue targets for assigned accounts
- Ongoing development of assigned accounts to agreed service levels
- Drive new business opportunities as well as upgrading current contracts
- Accurate forecasting sales projection and pipeline management
Customer support
- Be the primary contact for customers and develop expertise in IGDs total proposition
- Responsible for customer relationships from the point of purchase. Manage ongoing engagement with regular meaningful communications to ensure retention and enhance value for customers
- Present IGD services via online demos and face to face meetings
- Provide high quality customer feedback to support product development
- Develop strong customer relationships to effectively upsell and cross sell other IGD products and services which meets customer needs
Other responsibilities
- Be a CRM super-user and an advocate for its use within the wider sales team
- Develop a thorough understanding of IGDs total product portfolio
- Ensure insights are shared with customers to drive value
- Collaborate with other teams including insights/research marketing finance
- Other duties may be required by the organisation from time to time and you will be expected to contribute to these
What you bring
- Minimum 5 years experience within the FMCG industry and working in a B2B sales environment ideally with online subscription services exposure
- Proven account management/customer success skills working with businesses across multiple markets in Asia
- Strong commercial acumen with a good understanding of business issues
- Proven commercial track record able to deliver agreed targets
- Strong influencing listening presentation and IT skills
- Excellent relationship developer engaging existing contacts and building new ones through networking
- Excellent planning skills with drive to complete tasks and high attention to detail
- Experience of a high-performance and customer-focused culture
- Proven ability to adapt to change and embrace new products and services
- Knowledge of how retailers and manufacturers use and apply insights
- A self-starter with a growth mindset
The rewards
We offer a range of benefits including a bonus scheme and medical insurance package. At IGD we have a great work-life balance where you are empowered & trusted to manage your time.
The location
Based SE Asia.
More about our people
Were looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society for our customers and themselves.
We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities so please discuss any adjustments that you may require throughout the selection and assessment process.
Our behaviours
Were hungry for better
We say what needs to be said
We solve it together
We make it happen
More about IGD
At IGD (Institute of Grocery Distribution) we serve as a unique impartial force for good driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener uniting stakeholders from across the entire agrifood supply chain to address critical challenges.
We foster collaboration through a broad range of forums bringing together businesses policymakers and thought leaders. By providing evidence-based insights credible research and strategic foresight we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society.
This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.
Join our team to help us make a positive impact and drive change.
Get in touch were looking forward to working with you.
Required Experience:
Senior IC
Employment Type
Full-Time
