Cyber Delivery Manager
Cyber Delivery Manager
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Job Description
An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. So when you say hello to us you are really empowered to sayHello BIG Possibilities.
Be a part of something BIG!
The Cyber Delivery Manager acts as a trusted advisor for our customers guiding them on their journey through the different stages of the service; onboarding finetuning ongoing operations service expansion and renewals. Articulate the value proposition of MSSP service to enhance customers security posture. The CDM will work closely with different internal teams i.e. Cyber Operations Product Management Sales and Pre-Sales Teams to deliver customer outcomes.
Make an Impact by:
Build trust relationships with customer stakeholders at all levels - CIO/CISO Security Operations Centre Managers end users etc. through open and effective communication.
Identify understand and assess customers needs problems and challenges.
Make the right recommendations to improve their situation and work towards to be their trusted advisor in cybersecurity.
Reinforce value proposition of the MSSP service by understanding customers environment and identifying additional monitoring opportunities to enhance customer cybersecurity with sales teams on new opportunities and renewal strategies.
Plan oversee and lead projects during onboarding phase. Work and interact with various internal and external customer stakeholders. Create project plan set deadlines coordinate activities between different teams monitor and report project progress to key stakeholders.
Perform regular cadence meetings with customers during operational phase to review security posture and service improvement initiatives. Develop customised service delivery reports to enhance insights and value of the MSSP service.
Handle customers complaints provide solutions and follow up to ensure resolution. Act as an escalation contact for customers to drive and escalate issues within the organisation
Cantonese proficiency is required; native-level fluency is preferred as this person will need to interact and serves as the main point of contact for cybersecurity services delivery to clients in Hong Kong and Greater China.
Skills for Success:
3 years of service delivery experience in MSSP environment or cybersecurity product company. Candidates who have certification in CISSP CEH CISA or CISM will have an advantage.
Proficiency in Cantonese is required; native-level fluency is highly preferred to effectively engage with clients in Hong Kong and Greater China.
Understand cybersecurity operations and architecture in an enterprise environment as well as having exposure to security technologies namely firewalls IPS Proxy SIEM SOAR and EDR.
Understand technical concepts and able to communicate to technical and non-technical audiences.
Able to listen actively understand the needs of customers and offer creative solutions to
resolve customers challenges.
Good written and verbal communication skills.
Highly motivated and proactive problem solver who can deconstruct complex problems
Rewards that Go Beyond:
Full suite of health and wellness benefits
Ongoing training and development programs
Internal mobility opportunities
Are you ready to say hello to BIG Possibilities
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
Required Experience:
Manager
Employment Type
Full-Time
