Senior Associate
Senior Associate
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Associate/Developer Data Analyst
Responsibilities
Maintain reports & spreadsheets for historical data manage email queues
Work closely with Operations for daily weekly & monthly reports
Report observations to WFM to help to change the staffing plans/roster accordingly and send the alerts on SLA misses proactively if any
Provide insights on existing data to internal/external stakeholders
Identify the market/process/queue by team/agent wise volume variations and alerting the respective stakeholders proactively
Qualifications we seek in you
Minimum Qualifications/ Skills
Good communication skills both written and verbal
Should be very comfortable with handling lots of data & numbers
Should have a good working knowledge of using Excel
Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven fast-paced environment required
Good analytical and quantitative skills and the ability to see trends and patterns in data and translate data into decisions
Preferred Qualifications/ Skills
Power BI
SQL Database Access Automation
Presentation Skills
Lean/Six Sigma Certified
Data Science
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Employment Type
Full-Time
