Proactive Services Administrator

In 1952 Columbus Equipment Company was founded by Bill Early who was known around the world as a legend a true innovator in the heavy equipment industry. Recognized today as Ohios Dependable Dealer the companys commitment to employees and unmatched reputation for product support excellence extends across the State of Ohio as well as the Midwest region.

Remaining a family owned business Columbus Equipment has expanded into ten locations and continues to be committed to being the bestthe best equipment the best product support the best customer service and the best overall experience when it comes to purchasing heavy equipment.

We realize that our employees are our most important resource and that our customers are our most important asset. At Columbus Equipment Company our customers are our first priority and we are looking to add team members that will help us build partnerships that will foster success.

Whether youre looking to embark upon a new career or bring a wealth of experience to the table. Columbus Equipment Company is offering attractive benefit packages and compelling career tracks to those in search of a position within our company including but not limited to:

• Health dental and vision insurance
• 401K
• Vacation and PTO
• STD Life and Disability Insurance
• Paid Holidays
• Tailored Training
• Tuition Assistance/Reimbursement
• Succession Pathway

Responsibilities and Duties

• The Proactive Services Administrator is responsible for customer satisfaction and overall profitability within the departments area of responsibility.
• Review and react to all incoming fluid samples and contact customers about abnormal results.
• After gathering data and customer approval hand off diagnosis and repairs to the branch Service Manager for follow up.
• Notify the warranty team to get approval for HST final drive flush.
• Alert PSSRs when SMR and/or sample data are trending toward component replacement using OEM life estimates. If no PSSR is assigned alert the branch Service Manager.
• Create logins and roles for employees and customers on KOWA/HORIZON web portal.
• Manage customer profiles in KOWA/HORIZON web portal.
• Add newly sold machine components in KOWA/HORIZON web portal.
• Update machine components and fluid types.
• Create pull files in NDS for use as standard job pricing and quoting researching parts and labor history to determine accurate descriptions and complete parts lists.
• Provide notifications of PM service due to appropriate company employees for all CEC CER Tier 4 and Iron Life contract machines equipped with Telematics.
• Prepare as needed specific machine Iron Life PM sales quotations for use by both equipment and PSR salesman
• Prepare as needed CARE PLUS Program quotations
• Monitor and maintain database of PM service contracts.

Qualifications

• High School diploma or equivalent
• Minimum of two years of related experience in the equipment or oil industry
• Proficiency with computers and ability to effectively use CEC systems and processes
• Valid Drivers License and a safe driving record
• Written and verbal communication skills ability to demonstrate and state facts to all contact people.
• Knowledge of office equipment operation and PC skills

Physical Requirements

• Required to use computers and office machines
• Work environment is consistent with that of construction equipment yard and repair shop
• Safety training and PPE is required
• Occasional lifting up to 25 lbs.
• Must be able to sit and stand for long periods of time with frequent

Required Experience:

Unclear Seniority