The Apple Store Online Readiness Manager is a natural leader and facilitator; a strategic thinker who can connect the dots at multiple levels; is driven organized and detail oriented; communicates with ease at all levels; is adept at facilitating actions and resolving conflicts; manages through relationships and influence; thrives in a dynamic ambiguous environment; and displays grace under this role you will be responsible managing and mentoring a team of contributors to deliver strategic Online priorities. Responsibilities of the team will include: managing the detailed Online plan of record connecting across multiple groups within and outside the Retail Organization managing program timelines and deliverables and ensuring smooth operations of all execution workstreams. With precise and agile management the manager owns the integrity of the NPI Promotions and Sustaining Operations launches and ensure a seamless and best in class end-to-end Online :- Lead a team of individual contributors responsible for managing changes to Apple Store Online and partner platforms. This team of program managers collaborates across various cross-functional regional and global teams to plan execute and risk manage small to large size projects (NPI Promotions Sustaining changes) impacting the Apple Store Online- Cultivate a positive and motivating work environment by promoting teamwork diversity inclusion and focusing on positive employee relationships. Coach guide and develop each individual in their growth and career journey.- Promote a culture of raising the bar being real and caring deeply about Apples customers and team members- Support closed loop management system creating efficiency scalability and reducing customer escalations & contacts.
6 years program management experience managing and delivering strategic initiatives showcasing ability to connect workstreams to business priorities strong influencing skills & coordinating members from a broad cross-functional team to work towards one goal/outcome
Proven ability to lead by example and develop team members
Experience implementing projects or initiatives showcasing strong influencing skills & coordinating members from varying teams to work towards one goal/outcome
Experience working cross-functionally across multiple levels of a highly matrixed organization
English business proficiency
BA/BS in Business Management or equivalent experience MBA/MA or advanced degree preferred
People management and organisation skills experience
Experience in eCommerce Internet or multi-channel environment with relevant technical and business acumen
Demonstrated success in influencing strategy and direction through data driven insights.
Exceptional communication storytelling and presentation skills.
Demonstrates Apples values of inclusion and diversity.
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