Bilingual Agent | Up to $16,500
Bilingual Agent | Up to $16,500
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Job Description
At Rapido Solutions Group we are committed to connecting hyper growth businesses withthe best global talent allowing customers to scale efficiently and effectively.
Our objective is to create opportunities for people to work at American companies from one of the best cities in Mexico Guadalajara and Len Guanajuato.
We combine in diversity joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.
At Rapido we strive for becoming the best place to work and thats why we provide a young and vibrant work environment wellbeing programs social and environmental activities and the chance to develop in one of the most important industries of the USA.
What will you be doing
- Answer incoming customer calls emails and chat to provide detailed information for one-touch resolution
- Data entry (documenting calls activities and emails) into our Call Center software
- Process shipment change requests and follow up to ensure completion
- Consistently monitor email requests and provide detailed information in a timely fashion
- Regular and dependable work attendance. Be working when you are scheduled as agreed
Why do our employees choose us
- Pay & Perks: Competitive pay and law benefits from day one. After the first three months you could enjoy our above-law benefits package: attendance bonus major and minor private medical insurance & savings fund.
- Great Environment:Great community spirit; Diversity Equity Inclusion and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
- Work-Life Balance: Wellness & Health programs On-site Psychologist Nutritionist and Doctor
- Plus: amazing amenities like Ping-Pong table videogames area free lunch & beer on Fridays Sports teams and more Monthly activities.
Benefits:
- Christmas Bonus
- Holidays
After the first three months:
- Life Insurance
- Minor and Major Insurance
- Assistance Bonus $500 MXN per month
- Food Voucher $1000 MXN per month
- Saving found 4%
Requirements
- Fluent English Skills
- Ability to multi-task and perform several duties at one time
- Ability to establish and maintain effective working relationships with customers employees and management
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Web software and familiar with Microsoft Office products including Word Excel PowerPoint Outlook etc.
What to expect about our process
First submit your application through the provided link. Our Talent Acquisition team will contact you within the week to schedule an essential English Test.Wait for your start date have your documents handy (birth certificate ID CURP SSN proof of residency and constancia de situacin fiscal) and get ready to have the most amazing training ever!
Aviso de privacidad: (I). Responsable de la proteccin de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402 Loma Real Zapopan Jalisco ser la Responsable y por ende quien dar tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba utiliza almacena o transfiere sus datos personales con las finalidades siguientes: proceso de reclutamiento y seleccin de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante para la ejecucin de ejercicios pruebas y actividades de evaluacin en general envo de informacin de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y seleccin resguardo de la informacin de los candidatos para oportunidades laborales futuras registro en bases de datos internas para control y anlisis de datos del rea de reclutamiento y seleccin asimismo una vez que el candidato pasa a ser empleado para el cumplimiento de obligaciones legales inherentes a la relacin existente con Rpido Solutions Group se resguarda la informacin con fines estadsticos y de control en las plataformas y software de administracin de personal y en cuanto a los expedientes en fsicos de empleados se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrnico .
Required Experience:
Unclear Seniority
Employment Type
Full Time
