Resident Service Manager- Wimbledon
Resident Service Manager- Wimbledon
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Job Description
Job Description
Resident Service Manager
Wimbledon
30000- 35000
Are you a dedicated professional with a passion for exceptional customer service A prestigious client in Wimbledon is seeking a Resident Services Manager to create a warm welcoming environment for residents and visitors alike. This role offers the chance to be the linchpin of a vibrant community ensuring residents feel at home and supported.
Why This Role Stands Out:
**Impactful Work:** Youll be the first point of contact for residents making a real difference in their daily lives by addressing questions maintenance requests and issues promptly and effectively.
**Dynamic Environment:** Conduct in-person and video viewings of apartments showcasing the best of what the property has to offer to prospective residents.
**Professional Growth:** Hone your negotiation skills by closing deals to secure lettings minimising void periods and maximising rental income.
**Leadership:** Oversee apartment inspections and turnarounds ensuring each unit meets the highest standards for new residents.
Key Responsibilities:
**Resident Interaction:** Respond to queries maintenance requests and issues in a timely manner taking appropriate action to resolve them.
**Viewings and Lettings:** Conduct apartment viewings both in-person and via video and close deals to secure new lettings.
**Tenancy Renewals:** Negotiate renewals with existing residents to extend tenancies fostering long-term relationships.
**Inspections and Turnarounds:** Complete apartment inspections at various stages of tenancy and oversee the turnaround process to maintain high standards.
Skills and Experience Required:
**Customer Service Excellence:** Demonstrated experience in a customer-facing role with a commitment to providing outstanding service.
**Sales Acumen:** Proven ability to close deals and negotiate terms with a focus on maximising rental income and minimising void periods.
**Organisational Skills:** Strong attention to detail and the ability to manage multiple tasks efficiently.
**Communication:** Excellent verbal and written communication skills capable of interacting with a diverse range of residents and stakeholders.
**Problem-Solving:** Proactive approach to identifying and resolving issues ensuring resident satisfaction.
This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about creating a positive living experience for residents. If you possess the skills and experience outlined above this could be the next exciting step in your career.
Required Experience:
Manager
Employment Type
Full-Time
