CPW PROGRAM MANAGEMENT I /System Services Deputy (Denver, CO)

• Medical and Dental plans
• Strong flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for thePublic Service Loan Forgiveness Program.

The License Reservations and Customer Operations work unit executes the limited licensing draws and oversees the issuing and accounting for approximately two million hunting and fishing license sales for Colorado Parks and Wildlife (CPW). This unit is also responsible for the issuing of special wildlife licenses disability licenses and passes the review hearing and execution of license suspension hearings as mandated by Statute and Parks and Wildlife Commission regulations and oversees the statewide campground reservation and pass distribution systems. The CPW Call Center is also housed in this unit handling thousands of emails and customer service phone calls monthly.

This position serves as a mid-level manager over a staff of five (5) professional technical and support positions in charge of camping and hunting reservations disability pass and licensing programs external agent coordination administration of CPWs license reservation and pass system and training and assisting staff with questions pertaining to the system.

The administration/management of these positions includes providing leadership direction and management necessary to plan develop implement and evaluate section programs and activities. This position will co-serve second in command to the License Reservations and Customer Operations (LRCO) Section Manager attending meetings and giving presentations on behalf of the section when necessary.With a specialized focus on the license and reservation system this position will work closely with the third party vendor OIT (Office of Information and Technology) staff CPW Technology Liaisons and other system subject matter experts to ensure proper product set-up testing programming and execution of system enhancements. System contract management and compliance will be the responsibility of this position.

Specific job duties include but are not limited to:

Strategic Planning

Collaborate with LRCO Section Manager branch leadership and other stakeholders in developing program/section strategic short and long-term goals and objectives. Oversees and guides the design implementation and evaluation of operational programs and activities consistent with agency and section goals and objectives. Evaluate and update implementation of programs services and products as necessary.

Ensure financial and staff resources are allocated to meet strategic goals as well as section operational program goals and objectives; develop section budget requests and administer approved budgets.

Section programs include: Administration of CPWs licensing and reservation system and related programs (reservations disability and low-income training agents etc.) conducting all limited license draws CPWs customer call center and Hearings Office.

Attend meetings representing the LRCO Section when LRCO Section Manager is unavailable to collaborate and ensure the section is fulfilling agency needs.

System Authority

• Additional appropriate education will substitute for the required experience on a year-for-year basis.
  
  

• Current or former State experience relevant to this position
• Current or former Colorado Parks and Wildlife experience
• Professional level writing research and communication skills
• Experience working in a government role
• Experience working as a team lead supervisor or other leadership position
• Project or contract management experience

• Strong written skills with an understanding of legal and regulatory concepts and language
• Excellent organizational and time management skills
• Strong multi tasking skills
• Strong interpersonal skills
• Proficiency in technological systems and databases

• State of Colorado residency is required at the time of application.
• Must possess and maintain a valid state of Colorado drivers license if operating a State vehicle.
• On Call 1-2 times per year for holiday coverage
• Periodic travel as needed. Approx. 1-2 times per month.
• Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy Motor Vehicle Records (MVRs) will be pulled for review for workers who:
  • Have an assigned State fleet vehicle
  • Are required to operate a vehicle as part of the position
  • Utilize a State fleet vehicle as a pool vehicle
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position. (Please Note: Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will
  disqualify the applicant from future State employment with DNR).

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of or all of the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes cover letters and other attachments arenotconsidered as part of initial reviews thereforeit is important to document in your application your education experience minimum qualifications and preferred qualifications as outlined in the job announcement.

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content writing ability spelling grammar and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.