Service Delivery Manager - Application Managed Services | Manager | Technology Consulting | Advisory
Service Delivery Manager - Application Managed Services | Manager | Technology Consulting | Advisory
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Technology StrategyManagement Level
ManagerJob Description & Summary
PwC Ireland - Bring Your Experience Grow Your Skills Unlock Your PotentialWe are a community of solvers combining human ingenuity experience and technology innovation to deliver sustained outcomes and build trust.
We are Senior Technology and Digital leads experienced in scoping and delivering large transformation programmes in leading senior partners in complex matrix environments.
About PwC Technology Consulting
At PwC we recognise the opportunities that can be achieved when we embrace what technology has to offer. Our Technology Consulting team are dedicated to leveraging technology in order to solve complex business problems for our clients. We work with Irelands largest organisations across a wide range of industries including financial services healthcare industry and the public sector. With PwC you will get the opportunity to work with clients along the entire technology lifecycle from developing IT strategy through to system implementation.
Purpose-led work youll be part of
As a Manager youll work as part of a team of solutions-driven and problem-solving individuals apply your technology experience and stakeholder management to drive forward projects and programmes from strategy to execution. Responsibilities also include:
Oversee end-to-end delivery of technology services ensuring projects are completed on time and within budget.
Manage day-to-day client interactions and serve as the primary point of contact for service-related matters.
Collaborate with cross-functional teams to design and implement service delivery strategies that align with business goals.
Monitor and report on service delivery metrics proactively addressing issues that could impede performance.
Conduct regular service reviews with clients to assess satisfaction and gather feedback for continuous improvement.
Develop and maintain strong client relationships ensuring high levels of service and retention.
Lead a team of service delivery professionals providing coaching and development opportunities to enhance skills and knowledge.
Ensure adherence to compliance standards and industry regulations throughout service delivery processes.
Your Profile
Solid understanding of technology service management principles and practices across one or more of SAP Oracle Workday Microsoft and/or Salesforce
Strong leadership skills with a proven track record of managing teams and projects.
Excellent communication and interpersonal skills to manage client relationships effectively.
Proficient in project management methodologies and tools.
Ability to analyze data and derive insights for performance improvement.
Experience with ITIL frameworks and service management software.
Unlock your potential with PwC Ireland
We believe that challenges are better solved together! Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of amazing teamsencouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work and our continuous development and encouragement will help unlock your potential and take your career to the next level.
Enjoy PwCs perks
We reward your impact and support your wellbeing through a competitive compensation package inclusive employee benefits and flexibility programs that will help youthrive in work and life. Learn more about us at ( appreciated for being you
Our most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We believe this so much that we have signed up for theBusiness in the Community Elevate Pledge.( can learn more about our culture of belonging and explore our range of inclusive programmes initiatives employee resource groups and more at.
Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply wed love to hear from you!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Pleaseemail usat for more information.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Reasoning Analytical Thinking Application Software Business Data Analytics Business Management Business Technology Business Transformation Coaching and Feedback Communication Creativity Documentation Development Embracing Change Emotional Regulation Empathy Implementation Research Implementation Support Implementing Technology Inclusion Intellectual Curiosity Learning Agility Optimism Performance Assessment 21 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship
YesGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
