Operations Supervisor I

Typical duties of an Operations Supervisor I may include but are not limited to:

1. Assigns schedules supervises and evaluates the work of section staff; implements and monitors work plans to achieve assigned unit objectives; makes recommendations for purchases and other expenditures in accordance with court procedures; participates in developing implementing and evaluating plans processes and procedures to achieve established goals and objectives in accordance with court standards; prepares and maintains a variety of records and reports.
2. Participates in selecting new staff for the assigned unit; supervises and evaluates staff performance; establishes performance requirements and personal development targets; regularly monitors performance and provides training coaching and mentoring for performance improvement; recommends performance recognition when warranted; with management concurrence implements the progressive discipline process to address performance deficiencies in accordance with court Personnel Plan policies and labor contract agreements.
3. Provides day-to-day oversight and works with staff to ensure a high-performance customer service oriented work environment that supports achieving the courts mission objectives and values regarding teamwork mutual trust and respect; applies best practices and quality assurance processes to assigned area of responsibility; enforces the maintenance of safe working conditions and ensures safe work practices are followed by staff.
4. Interacts with managers and judges on operational scheduling or processing issues; implements and revises work programs plans processes and procedures to achieve section objectives consistent with established statutory rule and policy requirements and court service quality expectations; develops solutions to resolve staff or operating problems; develops procedure manuals; ensures operating policies and procedures meet needs of the unit; creates forms to be used by unit to improve service and productivity.
5. Monitors workflow and assigns work priorities to ensure efficient timely and accurate operations; coordinates collects and compiles statistical workload reports.
6. Interprets policies and procedures for employees through staff meetings instructions procedures and other means; informs staff of procedural changes pertaining to new legislation.
7. Approves employee time reports; maintains attendance records; approves time-off requests.
8. Acts as liaison between administration and support staff; consults with representatives of other divisions departments and outside agencies on matters affecting the unit.
9. Oversees and participates in performing account reconciliation and cash management duties.
10. Explains applicable laws rules policies and procedures on difficult and complex issues to litigants and the public; responds to complaints requiring the interpretation of law and court policies.
11. Performs a wide variety of technical court operations duties as necessary to provide backup coverage to other staff in the work unit or when filling in for courtroom staff as assigned.
12. Under direction may assist in the preparation of court calendars pursuant to judicial changes or requests and administrative restructuring; may work with supervising judges in assigning cases to open courtrooms; may obtain the services of pro tem judges court reporters and court interpreters.
13. May serve on court-wide committees; performs special projects as assigned.
14. Performs other duties as assigned.

Graduation from high school or GED and three (3) years of increasingly responsible court experience performing court services duties and functions or an equivalent combination of education training and experience.

1. Applications will be reviewed to identify candidates who meet the minimum qualifications for this position.
2. Candidates supplemental question responses may be evaluated and ranked. Depending on the number of applications assessments and/or screening interviews may be conducted.
3. Candidates who are successful in step 2 will be placed on the eligible list and may be considered for an interview. Placement on the eligible list does not guarantee an interview or employment.