L&D VTH Oceania TD Learning Insights Consultant - Supervising Associate

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Position Learning Insights Consultant
Rank Supervising Associate
Division Core Business Services
Function Talent Development
Office Any
Reports to Learning Insights Technology Manager
Date issued April 2025

Overall Position Purpose
The Learning Insights Consultant will be instrumental in shaping how we design and measure our EY learning and learner experiences.
As a Learning Insights Consultant you will be responsible for supporting the evaluation measurement and reporting on the effectiveness of our learning and development initiatives across the firm.
They will keep abreast of the latest methods to collect learning data and insights for improved learning experiences fostering a culture of continuous learning and professional development throughout the organization.
Working closely with the Learning Insights and Technology Manager and Learning Experience Coordinator this role is responsible for:
Collect analyse and report on learning data including learning engagement metrics learning feedback and learning outcomes across various touchpoints.
Create intuitive and impactful data visualizations using tools such as Power BI PowerPoint and Excel to enhance data interpretation and decision-making.
Partner with internal stakeholders to identify learning needs design learning programs and improve learning outcomes.
Provide insights and based on learning analytics to improve the effectiveness of learning programs and solutions.
Develop and maintain processes for consistent and scalable data collection analysis and reporting.
Automate data collection and reporting processes to improve efficiency and accuracy.
Stay current on the latest in learning research and innovation bringing industry best practices and emerging trends into our learning environment.
Utilise AI-driven analytics and Power Automate to streamline workflows and integrate various data sources.
Researching best practice learning insights benchmarks and methodologies to inform our EY learning insights practices
Working closely with the learning experience and technology teams and learning & development teams to ensure insights are translated into viable learning solutions and ROI data

Major responsibilities/duties
Design develop and manage learning evaluation and measurement strategies that gauge the effectiveness of learning interventions and solutions.
Collect analyse and report on learning data including learning engagement metrics learning feedback and learning outcomes across various touchpoints.
Partner with internal stakeholders to identify the learning needs design learning programs and improve learning outcomes.
Provide insights and deliver recommendations based on learning analytics to improve effectiveness of learning programs and solutions.
Develop and maintain processes for consistent and scalable data collection analysis and reporting.
Stay current on the latest in learning research and innovation bringing industry best practices and emerging trends into our learning environment.

Objectives/measures
The key performance measures include:
Learner engagement scores
Feedback scores
Innovation in training approach
Program improvement
Learner knowledge retention
Business impact scores
Meeting deadlines
Data accuracy for interpretation
Accessibility of reports and dashboards
Client satisfaction and participant experience
Additional activities and learning and development objectives should be set and reviewed with your Counsellor on a cycle basis as per LEAD
Day-to-day challenges
You will need to remain agile and adapt to changing requests from the business whilst ensuring you are creating best in class learning experiences. You will be required to manage competing priorities varying content focus areas and multiple deliverables in this role. Other challenges may include:
Balancing accessibility priorities and quality of training data
Managing time and business process requirements
Teams and participants resistance to adopting new ways of learning feedback and measurement

Qualifications knowledge & experience
Qualifications and experience
Proven experience in the Learning & Development field preferably in a similar role.
Knowledge and experience in learning analytics measurement methodologies and data analysis.
Excellent analytical problem-solving and decision-making skills.
Outstanding communication and presentation skills.
Ability to manage multiple projects concurrently.

Knowledge
Advanced IT skills Microsoft Office 365 suite especially MS Excel and Power BI
Minimum 1 year experience working in data analytics in a learning function.
Degree in Data Analytics or equivalent
Experience in automating data collection and reporting processes.
Desirable experience with AI-driven analytics and the use of Power Automate.

Expectations
The following EY firm wide role and expectations information apply to this role:
LEAD CBS Global Rank Expectations at a Supervising Associate rank.

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