Fixed Operations Manager
Fixed Operations Manager
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Job Description
For a quick application text APPLY1 to 82174
About Dent Wizard
Dent Wizard is the nations undisputed leader in automotive reconditioning services and vehicle protection products and our success is the result of the great people who serve our customers. Were stable growing and have a strong business model with opportunities in 43 states 2.5 million vehicles repaired every year and more than 3000 highly skilled employees. Help us reach new heights and receive the respect rewards and recognition you deserve.
As a Fixed Operations Manager your essential job functions include:
Leadership (30%)
- Create a positive and productive working environment consistent with Dent Wizards core values
- Lead coach and develop team to drive productivity and retention
- Drive a culture of coaching through on the job engagement and formalized training to support technician engagement and retention
- Ensure delivery of five-star service by developing schedules assigning and monitoring work implementing productivity and quality standards resolving operations problems and implementing SOPs
- Provide timely feedback to manager regarding competitive pressures customer feedback and the engagement of staff
- Participate in field town hall communications
Customer Engagement (30%)
- Ensure fulfillment of services meets customer expectations
- Develop strong customer relationships deliver five-star customer service and participate in Quarterly Business Reviews (QBR)
- Maintain knowledge of customer pricing and service expectations.
- Expediently address customer operational and performance concerns.
- Identify and implement value-added customer solutions
Driving Performance (20%)
- Drive talent selection and hiring for area roles needed
- Deliver operating performance in terms of LSR Employee Engagement and Retention
- Drive operational efficiencies understand and implement standard operating procedures and effective cost reductions without damage to five-star service expectations.
- Address day-to-day operational issues ensure maintenance of customer sites and perform QC
- Coordinate supplies and parts ordering management
Administration (20%)
- Coordinate supplies and parts ordering management
- Troubleshoot most critical operational issues
- Maintain clean organized work areas that meet DWs compliance (EHS) standards
- Support and adhere to DWs policies and procedures on ethics standards and commitments
- Ensure effective invoicing processes are implemented and maintained
Other Duties as Assigned
Competencies Required
- Lead and coach technicians
- Results Orientation
- Systems Thinking / Process Improvement
- Agility
- Initiative
- Influence
- Customer Focus
- Apply Knowledge
Position Requirements
- Proven ability to manage coach and lead others.
- 3 years proven operations experience in a similar type of environment.
- Auto and reconditioning industry experience preferred.
Physical Job Requirements
- Continuous viewing from and inputting data to a computer screen.
- Travel as necessary (up to 20%).
Drug Policy
- All applicants being considered for employment must pass a pre-employment drug screening and background check.
The compensation offered for this position will depend on qualifications experience and geographic location.
The starting compensation is expected to be:
$60000.00 - $75000.00/ yearWe offer a competitive & comprehensive benefit package including: paid time off medical dental vision and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.
EOE Statement: Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race color national origin religion gender age veteran status political affiliation sexual orientation marital status or disability (in compliance with the Americans with Disabilities Act*) or any other legally protected status with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application or any portions of same based on the impact of a disability should contact Dent Wizards Human Resources Department to discuss your specific needs. Please feel free to contact us at
Required Experience:
Manager
Employment Type
Full-Time
