Welcome to Ovation Healthcare!
At Ovation Healthcare weve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence we help rural healthcare providers fulfill their missions.
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcares vision is to be a dynamic integrated professional services company delivering innovative and executable solutions through experience and thought leadership while valuing trust respect and customer focused behavior.
Were looking for talented motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives in a collegial atmosphere of professionalism and teamwork.
Ovation Healthcares corporate headquarters is located in Brentwood TN. For more information visit .
The Client Engagement Team serves as the principle executive contact with Ovation Healthcares Supply Chain this role the Client Engagement Manager is responsible for working with the members specifically the C-Suite Executive Leadership and Supply Chain team within the facility to drive value and savings to enhance their performance as well asexpanding Ovation Healthcares footprint with the member and driving growth. The Client Engagement Manager establishes and maintainsprofessional business relationships expedites the utilization of Ovation Healthcare contracts and offerings by themembers. The Client Engagement Manager serves as a trusted advisor to the member(s) s/he supports engaging member executives regularly for the purpose of helping them achieve savings improving performance promoting standardization andeliminating waste in the Supply Chain function and other key areas of their enterprise. The Client Engagement Manager has leadershipresponsibility to develop and maintain a robust account plan and executing against that plan to identifyopportunities for his/her accounts to improve operational and financial performance. The Client Engagement Manager effectively utilizesvarious data and analytics tools and reports to analyze and present key opportunities to the member(s) s/hesupports as well as summarizing and presenting savings results and other key information to the member(s). TheClient Engagement Manager works to coordinate Ovation Healthcare resources to ensure that Ovation Healthcare members are supported as effectively aspossible experiencing superior service that results retention as well as advocacy andpromotion of Ovation Healthcare to prospective members. This high profile and professional position may be home-basedor office-based depending on location of account assignments. Portfolio of assigned strategic accounts includes Hospitals Ambulatory Surgery Centers Long Term Care facilitiesand/or Behavioral Health facilities. The ability to travel up to 50% including overnight travel isrequired for the role.
Key Responsibilities:
- Move strategic customers from current state to a trusted strategic partnership; formalize partnership throughan agreement that is recognized across Ovation Healthcare and the account.
- Meets member specific targets for organic growth contract performance compliance conversionsrenewal savings and strategic objectives.
- Establishes productive professional and consultative relationships with C-Suite executive personneland supply chain team throughout member organization building credibility and trust through collaboration.
- Leads solution development efforts that best address customer needs while coordinating the involvement ofall necessary Ovation Healthcare personnel.
- Proactively leads a joint company-strategic account planning process that develops mutual performanceobjectives financial targets and critical milestones for a one-to-three-year period that leads to a clear actionplan for success.
- Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers expectations.
- Builds strategic partnerships with accounts to further advance company goals of revenue and marginenhancement.
- Keeps the organizations vision and values at the forefront of decision-making and action.
- May supervise staff assigned to support responsibilities for specific customers.
Knowledge Skills & Abilities:
- Working knowledge of healthcare industry supply chain GPOs clinical and business personnel
- Supply Chain Processes - Demonstrated understanding of end-to-end supply chain processes.
- Strong analytic skills-- Advanced skills in Microsoft Excel with the ability to use functions such as Pivot Tables VLOOKUP etc.
- Advanced skills in Microsoft PowerPoint and Word.
- Ability to gather analyze and make sense of large amounts of data and apply it to make business and customer-focused decisions.
- Ability to demonstrate financial knowledge and business acumen.
- Able to work under consultative direction toward predetermined long-range goals and objectives where assignments are often self-initiated.
- Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite.
- Exceptional Project Management communication negotiation and presentation skills
- Proven ability to successfully manage multiple projects and timelines.
- Ability to effectively negotiate with a record of accomplishment of results.
- Passion for results-- able to drive high standards for self; tenaciously working to meet or exceed challenging goals.
- Demonstrated ability to calculate figures and amounts such as savings rebates fees and percentages as well as analyze statistical and financial data.
- Ability to understand and follow spreadsheets and contract language.
- Strong organizational problem-solving and analytical skills; able to manage priorities and workflow with minimal direction.
- Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to initiate tough conversations effectively manage internal politics and handle conflict in a healthy relationship-building manner.
- Must demonstrate executive presence and emotional intelligence remaining calm and confident in challenging situations.
- Intimate understanding of all internal functions of both Ovation Healthcare and the accounts assigned.
- Excellent time management skills with ability to use independent judgment effectively.
- Ability to execute both independently and as a collaborate member of various teams and committees.
Work Experience Education and Certifications:
- Bachelors degree in business or management related field preferred.
- Demonstrated understanding of end-to-end supply chain processes acquired through 5 years
- Minimum 3 years of strategic account management
- Sales experience- prospecting pipeline development conversion not required but helpful
- Project management experience or knowledge
- Experience working with data analysis and visualization tools such as Microsoft PowerBI and Tableau
- Experience with Excel Word and PowerPoint.
- Salesforce CRM experience preferred
Required Experience:
Manager